Business Systems Analyst II

At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members.

Summary

The Business Systems Analyst is pivotal in optimizing business operations and processes with technology. This role requires planning, development, and implementation of efficient business financial and operational systems. It requires a collaborative approach working closely with various departments, IT peers, and external partners to ensure alignment of IT solutions with business objectives. The Analyst plays a crucial role in analysis, requirements gathering, and documentation to enhance software investments and system integrations.

Essential Duties And Responsibilities

Planning and Collaboration:

• Engage with key stakeholders to identify and evaluate opportunities for system enhancements and optimizations.
• Gather functional and technical requirements through interviews, workshops, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Collaborate with stakeholders to prioritize these insights.
• Evaluate and refine the requirements-gathering process, enhancing its effectiveness and efficiency.
• Foster strong relationships with IT vendors and service providers to ensure the delivery of high-quality services.
  
  

Process Improvement

• Drive process enhancement by documenting existing and future workflows, collaborating with stakeholders to address their changing needs using agile methods to ensure adaptable and effective solutions.
• Evaluate prototypes and minimum viable products, offering iterative feedback to achieve solutions that exceed specifications and enhance final products.
• Support IT projects, advocating for best practices and continuous improvements, and overseeing system upgrades and new software implementations in line with organizational objectives.
  
  

System Analysis And Reporting

• Demonstrate proficiency in business intelligence tools like Power BI or Tableau, enabling the development of insightful reports and dashboards independently.
• Access and utilize current business systems, such as Procore and BuildOps, to develop comprehensive reports that highlight system performance and operational insights.
• Leverage this expertise to conduct thorough analyses of existing systems, pinpointing key areas ripe for enhancement.
• Methodically generate and assemble detailed reports, leveraging data to propose actionable solutions aimed at boosting productivity and operational efficiency.
  
  

Training And Support

• Collaborate to develop and deliver training programs for end-users, ensuring effective adoption and utilization of IT applications.
• Provide ongoing support and guidance to users, enhancing their understanding and capabilities within various systems.
  
  

Quality Assurance And Testing

• Participate in the development and implementation of quality assurance processes.
• Ensure thorough testing of new applications and systems, maintaining high standards of reliability and performance.
  
  

Closely Collaborate With The Following Departments And Functions

• Business Leaders in operations, support groups, office and field roles.
• IT Operations and Service Desk: To ensure system functionality meets business needs and compliance with our IT architecture, compliance, and cybersecurity standards and can be effectively supported by our service desk as applicable.
• Learning & Development: For the development and dissemination of training materials and programs.
• Systems Administrators and IT Applications Team: To align IT projects with organizational goals and ensure efficient execution.
• IT Vendors: Collaborate with vendors to optimize use of their services to deliver value for the company.
  
  

Experience And Education

• Bachelor’s degree in business administration, Computer Science, Information Systems, or a related field preferred; or 5+ years of experience in technical or process improvement roles.
• Demonstrated experience in business systems analysis, with a strong understanding of software applications and IT infrastructure.
• Certifications in business analysis, Lean Six Sigma, or relevant technical fields are advantageous.
• Proven experience in overseeing the direction, development, and implementation of software solutions.
• Preferred: Previous experience working in the construction industry or with construction software solutions, such as Autodesk, Trimble Viewpoint Spectrum, Salesforce, ERP, HCM, and project management platforms like Procore or BuildOps.
• Technical proficiency with SQL, writing code, developing applications, building integrations, and .NET development.
  
  

Key Competencies / Soft Skills

• Strong analytical and problem-solving skills.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Working knowledge of current cybersecurity, compliance, and data privacy practices.
• Strong knowledge of the organization’s goals and objectives.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed.
• Meticulous attention to detail.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
  
  

Benefits

At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), you can become a part owner of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth. For more information regarding employee ownership at Baker Electric and its significant potential, click here:

Employee Stock Ownership Program | Baker Electric (baker-electric.com)

Pay Transparency

The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

Acknowledgements

Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.