IT Specialist

Atomic Machines is ushering in a new era in micromanufacturing with its Matter Compiler (MC) technology. The MC enables new classes of micromachines to be designed and built by offering manufacturing processes and a materials library that is inaccessible to semiconductor manufacturing methods. The MC promises to unlock MEMS manufacturing both for the many device classes that never could be made by semiconductor methods but also to open up entirely new classes. Furthermore, the MC is fully digital in the way 3D printing is digital, but where 3D printing produces parts of a single material using a single process, the MC is a multi-process, multi-material technology: bits and raw materials go in and complete, functional micromachines come out. The Atomic Machines team has also created an exciting first device – one that was only made possible by the existence of the Matter Compiler – that we will be unveiling to the world soon.

Our offices are in Berkeley and Santa Clara, California.

About the Role:

This role is crucial in supporting our technology infrastructure at our expanding Santa Clara office. The responsibilities include addressing IT issues, streamlining the onboarding and offboarding processes, and improving the performance and security of our network. The ideal candidate will be a skilled problem solver with strong attention to detail, capable of implementing effective IT solutions and ensuring a seamless technological experience for our employees.

What You'll Do:

• Managing SaaS Applications: Oversee provisioning, access management, and on/off-boarding processes for our SaaS services.
• IT Support and Administration: Provide comprehensive support for critical IT cloud-based tools, including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN solutions, Airtable, etc.
• Process Improvements and Automation: Document and improve our IT processes, and wherever possible, enhance efficiency by automating tasks and creating run books and playbooks.
• Hardware Lifecycle Management: Manage procurement, device management (Apple and Windows devices with Intune), and depreciation of hardware assets.
• Software Asset Management: Oversee the lifecycle of software/application assets from procurement to license assignment & reclamation, and create and maintain an Access Control Matrix to provision software based on least privilege access.
• IT Operations and Helpdesk: Handle day-to-day IT tasks, including hardware, software, troubleshooting and support.
• Team Support: Actively collaborate with senior IT team members for advanced diagnostics and troubleshooting.
• IT Infrastructure Maintenance: Maintain and support IT tech stacks such as Zoom rooms, AV systems, and on-premises systems (routers, firewall appliances, ethernet drops, security cameras, etc.)
• Security Support: Stay updated with 0-day security issues and CVEs and promptly remediate them.
• Minimal Off-Hour Support: Provide support for rare network and infrastructure updates outside business hours.
  
  
  

What You’ll Need:

• 5 to 8 years of experience in an IT role, providing support across multiple teams and resolving diverse IT issues.
• Flexibility to work in Santa Clara and occasional travel to the Berkeley office.
• Experience managing and deploying SSO/SAML tools, preferably Okta.
• Positive attitude and enthusiasm for developing new processes and policies.
• Strong understanding of IT systems administration, including core SaaS business applications and advanced troubleshooting on macOS, Linux, and Windows OS.
• Strong understanding of network architecture and experience configuring and building scalable hybrid networks.
• Experience in project management and excellent writing/documentation skills.
• Exceptional customer service skills.
• Aptitude for learning new technologies.
• Ability to work in fast-paced environments with minimal guidance.
• BA/BS in Computer Science or equivalent experience.
  
  
  

Nice to Have:

• Demonstrable security and compliance experience, including proficiency in data protection and policy development.
• Familiarity with programming/scripting languages like PowerShell, Bash, and Python.
• Experience with AWS.
• Excellent analytical, logical thinking, and problem-solving skills.
• Experience automating manual onboarding/offboarding tasks, preferably with Okta Workflows.
• Experience with VPN solutions such as Perimeter81/Harmony SASE.
• Experience managing and configuring Meraki switches and Palo Alto Networks (PAN) firewalls.
• Certifications such as CompTIA A+, CompTIA Security+, and CompTIA Network+.