IT Support Specialist

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

We are seeking a skilled and experienced IT Support Specialist to join our IT support team. As a Specialist, you will handle more complex technical issues escalated from the IT Support Technicians and provide in-depth troubleshooting and problem resolution for a variety of IT-related incidents. This role requires strong technical skills, excellent communication, and a customer-focused attitude. You will play a key role in ensuring the smooth operation of our IT services and contributing to a high level of user satisfaction.

Key Accountabilities

• Respond to and resolve escalated service desk tickets from the IT Support Technicians, including hardware, software, network, and application issues.
• Perform advanced troubleshooting and diagnostics to identify, analyze, and resolve technical problems.
• Assist with the configuration, deployment, and support of desktop/laptop hardware, printers, mobile devices, and other IT equipment.
• Provide support for Windows and Mac operating systems, Office 365, Active Directory, and other enterprise applications.
• Manage user accounts, permissions, and access in various systems, including Active Directory and Office 365.
• Collaborate with other IT teams (e.g., Network, Server, Application Support) to resolve complex issues and implement solutions.
• Document all support activities, including problem resolution steps and technical details, in the service desk ticketing system.
• Create and maintain knowledge base articles and documentation to improve the efficiency of the service desk.
• Participate in the deployment and maintenance of software updates, patches, and antivirus/malware protection.
• Assist in the planning and execution of IT projects, including hardware and software rollouts, migrations, and upgrades.
• Provide guidance and mentoring to Technician support staff and assist with training initiatives.
• Monitor IT systems and proactively identify potential issues, taking corrective action as needed.
  
  

Education And Experience

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
• 2-4 years of experience in an IT support or service desk role, with at least 1 year in a Level 2 capacity.
• Strong technical skills and experience with Windows and Mac operating systems, Office 365, Active Directory, and common desktop applications.
• Proficiency in troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with remote support tools and techniques.
• Familiarity with IT service management frameworks, such as ITIL, and experience using ticketing systems like ServiceNow, Jira, or similar.
• Excellent analytical and problem-solving skills, with a strong attention to detail.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively in a team environment.
• Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Associate are a plus.
  
  

Key Capabilities

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills
  
  

At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what's next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.

Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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