Ecommerce Assistant

Description

Position starts at $15.55 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Performs a variety of administrative duties in support of Goodwill’s ecommerce department by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Receives items from the processing area, performs an initial sort of product and selects appropriate merchandise for the ShopGoodwill website.

Cleans items and prepares products for inclusion into the ShopGoodwill store.

Photographs items and prepares written descriptions of items, accessing ShopGoodwill and other online resources to obtain relevant product information.

List items for sale in the ecommerce software, integrating description, bids, and photographs of items.

Updates inventory of merchandise as items are sold.

Provides customer service by responding to inquiries through electronic communication.

Searches other auction sites for competitive information and determines enhancement to ShopGoodwill.

Processes and packages orders, returns and exchanges for shipping.

Reviews sellers’ information on ShopGoodwill to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.

Safeguards company property, including donated goods. Reports known or suspected security and/or theft problems to the E-commerce Manager, Ecommerce Special Projects Manager or other members of management.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Additional Resposibilities

Performs other job-related tasks assigned by the Director, Ecommerce.

LEADERSHIP COMPETENCIES

Mission & Community Oriented

To perform this job successfully, an individual must demonstrate the following competencies defined for a Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

• Commitment to Goodwill’s Mission and Core Values - Actions are in line with Goodwill’s Mission and Core Values
• Commitment to Inclusion - Works well with people that look and think differently
• Community and Service Driven - Wants to help others and make a difference in the community
  
  

People Oriented

• Relationship-Building Skills - Builds relationships and works well with others
• Communication Skills - Listens to understand and answers appropriately
• Commitment to Development - Completes required training and looks to grow on the job
  
  

Results Oriented

• Commitment to Quality Results - Tries hard to meet goals and give outstanding customer service
• Business Acumen - Makes good choices
• Stewardship - Takes care of Company property
  
  

Personal Development Oriented

• Emotional Maturity - Thinks about how their actions make other people feel and acts appropriately
• Integrity - Can be counted on and be trusted
• Capacity for Change - Open to new ideas and ways of doing things
  
  

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED) or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

This job has no certificate, license or registration requirements.