General Manager

Benefits:

• Medical Benefits
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
  
  
  

Pause Wellness Studio, West Des Moines, IA // Full Time, Base Salary + Bonus, Benefits

Pause West Des Moines is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew, and ultimately resume life in a clearer, happier, and healthier state of mind. Pause offers a wide array of science-backed wellness modalities such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever.

We are seeking an experienced and dynamic General Manager to lead our Team and spearhead our mission to share our enthusiasm for experiential wellness and recovery practices with others, create a work environment where our team can thrive, and leverage sound principles and practices to build a sustainable business. The General Manager will oversee all aspects of the studio's operations, including staff management, client relations, service excellence, and sales and marketing activities. This role requires a leader with a passion for wellness and a commitment to creating outstanding experiences for our clients.

Key Responsibilities

Leadership and Team Management

• Recruit, train, and supervise studio staff
• Foster a positive and collaborative work environment, ensuring staff motivation and performance
• Set and monitor key metrics including monthly sales, revenue, and retention of clients.
• Conduct regular reviews and provide ongoing coaching and development
  
  
  

Operational Management

• Oversee daily operations of the studio, ensuring the facility is pristine and service delivery is smooth and efficient
• Implement and enforce studio policies, procedures, and standards to maintain high-quality service
• Manage scheduling, inventory, and procurement of studio products and equipment
  
  
  

Client Relations

• Ensure exceptional customer service and effectively handle client inquiries, feedback, and complaints
• Develop and implement strategies to enhance client satisfaction and retention
• Create and manage promotional campaigns and loyalty programs to attract and retain clients
  
  
  

Marketing and Business Development

• Collaborate with the marketing team to develop and execute promotional activities and marketing strategies
• Build and maintain synergistic relationships with local businesses, wellness professionals, and community organizations
• Identify and pursue opportunities for business growth and expansion
  
  
  

QUALIFICATIONS

• Bachelor’s degree in Business Management, Hospitality, Wellness or equivalent work experience in similar fields
• Proven experience as a General Manager or similar leadership role in the wellness, hospitality, or service industry
• Exceptional organizational and problem-solving abilities.
• Passion for wellness and commitment to delivering outstanding client experiences