Site Supervisor

Overview

About Us

Pegasus leads the way in comprehensive cleaning and maintenance solutions. We leverage cutting-edge technology to create and maintain clean, healthy, and safe indoor environments for commercial, industrial, and manufacturing facilities.

Pegasus was named by Inc. Magazine as one of the "Fastest Growing Private Companies in America" and Los Angeles Business Journal as one of the "Best Places to Work".

Unlike other commercial cleaning service providers, Pegasus Building Services is an employee-owned company. When a customer picks up the phone or sees a Pegasus representative at their facility, they know that they are dealing directly with an owner of the company. Everyone has one overriding goal: do whatever it takes to guarantee our customer’s satisfaction. It is our goal to deliver “WOW” experiences through exceeding our customer’s and employee’s expectations. We are quick to respond with care, compassion, and attention to detail. Working as a part of a world-class team to achieve great things together, if our customers and employees don’t rave about Pegasus, then we have failed.

General Responsibilities

Job Skills / Requirements

The Onsite Supervisor is responsible for overseeing OS1 janitorial operations for a designated client, ensuring profitability, cost control, and team development. This role emphasizes delivering outstanding customer service and building long-term client relationships. In cases of absenteeism, the Supervisor may be required to step in and perform staff duties as needed. The role includes managing both day and night staff, with regular site visits expected to ensure operational efficiency and staff performance.

We’re seeking someone with high integrity, a high sense of urgency, operational efficiency, a good team builder, and a good communicator.

Schedule

• Wednesday - Sunday
• 7 AM - 3:30 pm PST / Weekend Shift can vary depending on Operational Needs
  
  

Annual Salary

• up to $68,640 Depending on Experience
  
  

Specific Duties / Essential Functions

• Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements.
• Represent the company in meetings with customers.
• Recommend additional service opportunities to the manager.
• Work in concert with outside parties and other vendors to ensure customer expectations are met.
• May entertain customers with meals or other functions, as appropriate, in support of building and maintaining customer relationships.
• Ensure proper safe cleaning practices are employed by staff in the performance of their duties.
• Monitor daily hours worked to remain within budget.
• Capable of operating and teaching subordinates how to safely operate and maintain all types of cleaning equipment.
• Adhere to company guidelines for employee relations, discipline, and termination procedures. Follow site protocols if any dictated by the customer.
• Ensure a safe working environment for the employees and follow all Safety guidelines and procedures.
• Respond to emergency situations in a timely and efficient manner.
• Resolve and follow up on all complaints/issues from customers, employees, or others.
• Conduct building inspections on an established basis with customers.
• Perform various administrative duties, including inspection reports and customer change orders, and payroll.
• Participate in daily, weekly, monthly, and annual planning processes as appropriate.
• Perform all duties and responsibilities in a timely and effective manner following established company policies to achieve the overall objectives of this position.
• Keep the manager fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary.
• Step in for absent staff as needed, performing duties to maintain uninterrupted service.
• Supervise both day and night shifts, conducting regular site visits to ensure consistent performance and operational efficiency across all teams.
  
  

Education

Minimum Requirements:

• High school diploma or GED required.
  
  

Experience

• Minimum of 3-5 years of experience in janitorial or facilities management, with at least 2 years in a supervisory role.
• Experience with the OS1 cleaning system preferred.
• Proven track record of managing a team and ensuring operational efficiency.
  
  

Skills & Abilities

• Strong leadership and team-building skills.
• Excellent communication skills, both written and verbal.
• Must be able to effectively communicate in English, both written and verbal, as this is a client-facing role.
• Strong customer service orientation and the ability to build long-term relationships with clients.
• High integrity and a strong sense of urgency.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using cleaning equipment and teaching others its safe operation.
• Familiarity with budgeting and cost control.
• Strong problem-solving skills and the ability to respond to emergencies promptly.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties such as reporting and payroll.
• Must always align with Pegasus DNA
  
  

Technology Proficiency

Candidates in supervisory and leadership roles must be comfortable using computers, laptops, tablets, smartphones, and various technology systems, including reporting and ticketing systems. Leaders are expected to be able to enter data, submit thorough reports, and adapt to new systems as needed. Familiarity with current tools is essential, along with the ability to quickly learn new technologies to ensure smooth workflow and efficiency in business operations.

Physical Demands

• Ability to stand, walk, and move around for extended periods.
• Capability to lift and carry up to 35 lbs.
  
  

Certifications

• First Aid and CPR certification is a plus.
  
  

Other Requirements

• Valid driver's license and reliable transportation.
• Must provide authorization to work and successfully pass E-Verify.
• Willingness to work flexible hours, including nights and weekends as needed.
  
  

Work Environment

Comfortable working in various environmental conditions, including exposure to cleaning chemicals and equipment noise.

Additional Information / Benefits

• Medical
• 401k
• Paid Sick Time
• Paid Holiday’s (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• Employee incentive programs
• Employee appreciation programs
• Training and development opportunities
• Work schedules to fit your needs.
• Safe work environment
• 1:1 coaching session to support you in identifying and achieving your goals and dreams in life
  
  

Benefits: Medical Insurance, Paid Sick Days, Paid Holidays, Pegasus Possibility Program