Remote Customer Marketing Manager - USA

Customer Marketing Manager - USA - Remote

Join our esteemed team as a Customer Marketing Manager, where you will play a crucial role in propelling client growth and ensuring satisfaction. This position reports directly to the VP of Marketing and is a vital contributor to our Internal Marketing team, dedicated to enhancing client engagement, retention, and overall business expansion.

About Us

We are a leading performance marketing agency specializing in the SaaS and technology sectors. Our groundbreaking “Customer Generation” methodology emphasizes the significance of Sales Qualified Leads (SQLs) and customer acquisition, transcending conventional metrics. Our service offerings encompass Paid Media, SEO, Performance Creative, and Video, all designed to support holistic digital marketing strategies that yield quantifiable outcomes.

Job Overview

As a Customer Marketing Manager, you will work in close collaboration with both our Marketing and Operations teams, driving initiatives aimed at customer growth and satisfaction, ultimately fostering both new and existing business relationships.

Key Responsibilities

• Propel customer growth by partnering with the Operations team to meet revenue objectives.
• Showcase customer success through the development of compelling case studies and success narratives in collaboration with internal teams and clients.
• Foster customer advocacy by organizing reviews on pertinent platforms and coordinating engagement activities such as meetups and special events.
• Formulate and execute customer engagement strategies alongside the marketing team by creating a comprehensive engagement playbook.
• Contribute to customer retention efforts by developing assets designed to drive Net Revenue Retention (NRR) and expand our current portfolio.
• Acquire a profound understanding of client positioning and value propositions to inform marketing strategies effectively.
• Strive to achieve personal performance goals while ensuring productivity aligns with the overall success of the team.
• Establish programs aimed at re-engaging former clients who have explored other opportunities.
• Enhance referral initiatives by supporting and expanding existing referral channels within customer networks.
• Oversee communication strategies to keep clients informed, engaged, and connected.
• Implement marketing efforts directed at current customers to introduce new offerings and promote expansion.
• Collaborate with Sales and Operations to maintain CRM integrity to facilitate customer growth.
  
  

Required Skills

• A solid foundation in B2B marketing, with experience in paid advertising strategies and conversion rate optimization.
• Proficient in utilizing Google Ads, Facebook Business Manager, and LinkedIn Campaign Manager.
• Strong collaborative skills, enabling cross-functional teamwork and effective execution.
• Exceptional verbal and written communication abilities.
• A proven track record of meeting customer growth metrics through data-driven approaches.
• A creative and strategic mindset that fosters innovative solutions and impactful results.
• An enthusiasm for staying informed about industry trends and developments.
• Excellent organizational skills, capable of managing multiple projects concurrently.
  
  

Qualifications

• Minimum of 3 years of experience in B2B SaaS settings, with at least 2 years dedicated to customer marketing.
• Bachelor's degree in Marketing, Business, or a related discipline.
  
  

Career Growth Opportunities

This role presents an exceptional opportunity for personal and professional growth. By collaborating closely with the Operations team and spearheading customer marketing initiatives, you will pave the way for advancement within the organization.

Company Culture and Values

We pride ourselves on fostering a diverse and inclusive work environment that values creativity, collaboration, and a commitment to achieving growth objectives. As a remote-first organization, we are dedicated to supporting a flexible work culture that enhances work-life balance.

Compensation And Benefits

• Comprehensive Health Plans: Medical, dental, vision, disability, and life insurance options, including employer-paid choices.
• Mental Health Support: Access to therapy through Spring Health and a Headspace membership.
• Physical Wellness: Membership with Gympass.
• Generous PTO: Unlimited paid time off (minimum of 2 weeks), holidays, birthday leave, end-of-year recharge, and paid parental leave.
• Financial Security: 401(k) plan with a 3% company match.
• Annual Anniversary Trip: Celebrate your milestones with an all-expenses-paid trip to Newport Beach, CA.
  
  

We are dedicated to maintaining a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.

Employment Type: Full-Time