Financial Operations Specialist

Responsible for providing customer and system support as it relates to the Travel Program, Travel Policy, Expense Program, Expenditure Policy, and system process functions. Serve as a primary point of contact – responding to internal customer, system, process, and policy-related inquiries/issues. Utilize ServiceNow to triage digital ticket assignment to other travel program and expense program staff. Provide system support as it relates to the Travel Program, Travel Policy, Expense Program, Expenditure Policy, and system process functions. Troubleshoot and test system operating problems in collaboration with university IT resources. Assist in the delivery of virtual office hours and training - providing navigation guidance and demonstrations. Provide support in the development and maintenance of Travel and Expense communication (e.g., NewsLink, Newsletters, and custom releases), tools, and resources including website, forms, job aids, and internal process guides.

Responsible for administering internal processes relative to the Travel Program and Expense Program. Issue daily spend authorization data to university suppliers. Process, log, and track expense reports for airfare reimbursements for policy compliance reporting. Review and maintenance of Expense Item types for attributes and instructional text. Utilize ServiceNow to triage digital workflows (tickets) for all Travel Office and Expense Office team members/operations and suppliers. Setup and monitor ServiceNow membership for assignment groups and updates features/functions for reporting. Resolve travel issues with administrators and external agencies to deliver solutions for travelers, units, and other stakeholders. Log and track supplier system, policy, and customer issues for service level requirements; preparation of quarterly Service Level Agreement scorecard and detail. Research and resolve external agency payment and claims issues. Test and monitor online booking tool for industry updates and university rules and compliance. Support profile setup in online booking tool. Administer annual spend authorization mass close process.

Required Qualifications:

Bachelor's degree in Finance, Accounting, or a related field, or equivalent combination of education and experience; excellent interpersonal communication skills and organizational skills; demonstrated ability to work independently and with a team in a fast-paced, dynamic service operations environment; demonstrated analytical skills that emphasize critical and inquisitive thinking with a high level of attention to detail.

Desired Qualifications:

One (1) year or more of work experience in procurement, travel, finance, accounting or related experience; Experience working in business travel environment; higher education or public sector experience; knowledge of public procurement, state purchasing laws and familiarity with federal, state, and local purchasing laws; Ohio State Travel Policy and Procedures; experience with Workday Expense; skilled in using digital workflow technology (e.g., ServiceNow) and office automation technology and software (e.g., Microsoft Access and Excel).

Function: Finance

Sub-function: Financial Operations

Career Band: Individual Contributor - Specialized

Career Level: S1

The Target Hiring Range for this position is $22.69 to $29.83 per hour.

This position is eligible for remote work within the state of Ohio. All staff are expected to attend certain in-person work events during the year, regardless of work schedule and location.