Case Coordinator

The role of the Withdrawal Management Care Coordinator is to provide guidance and support in determining and accessing additional services for patients admitted to Fora’s medically monitored withdrawal unit. The Case Coordinator works with nursing staff, peer support and providers to meet patients’ needs while in withdrawal management, and during transition to other programs at Fora or elsewhere in the community. The Case Coordinator is responsible for communication and collaboration with outside agencies and referents and works with other staff representing other services in this continuum of care. Tasks are to be completed with little follow‑up from the supervisor. Support takes the form of teamwork, weekly operations meetings, and regular supervision meetings.

ESSENTIAL JOB FUNCTIONS
Treatment Planning and Transitions

• Meet with each patient individually and complete care coordination notes in EMR.
• Review the treatment options appropriate for the patient's needs, characteristics, goals, and financial resources.
• Work appropriately with the patient to recognize and support all behaviors consistent with progress toward identified goals.
• Refer patients to Fora Peer Support Services.
• Provide referrals to assure that patients access a variety of services and benefits, including but not limited to mental health services, primary care, STI testing, transitional housing SUD treatment, community-based resources, culturally specific services.
• Participate in admission and discharge planning for any patient needing hospitalization or subacute level of care.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Fora policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for electronic medical record access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving Fora services by Fora or an outside provider to the Fora Quality Management Department, as well as to your supervisor or their designee.

Counseling and Education

• Maintain a patient-centered, trauma-informed approach to working with patients while taking into consideration the integrity and safety of the withdrawal management milieu.
• Utilize nonviolent communication, verbal de-escalation, and motivational interviewing.
• Focus on building skills with patients based on their assessed level of care and continuing care needs.
• Understand basic principles of harm reduction, peer-delivered services, readiness to change, and the ASAM criteria for treatment placement, continuation, and transition.
• Understand and learn to address the case management needs of patients who struggle with activities of daily living and develop/maintain housing referral sources for those patients.

ADDITIONAL JOB RESPONSIBILITIES

• Relationship/trust building with treatment staff and patients.
• Participate in training opportunities to advance skills and knowledge in mental health and addiction.

Ability to learn how to respond to mental health crises in a clinically and culturally appropriate way

• Perform special projects and other duties as assigned.

SUPERVISORY FUNCTION
This position has no supervisory responsibility.

QUALIFICATIONS

EDUCATION AND EXPERIENCE REQUIRED
1 year experience working in a health care or substance use treatment field.

EDUCATION AND EXPERIENCE PREFERRED

Associate’s degree or higher

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Medical Case Manager will work to establish professional and supportive relationships.

• Flexible work schedule required
• Will be required to carry an agency cell phone for work use.
• Oregon Administrative Rules prohibit Substance Use Disorder program staff from having a DUI conviction or diversion, a felony conviction, or a conviction under the Uniform Controlled Substances Act within the previous 3 years.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day.
• Must pass a DMV background check and be designated an “acceptable” driver as outlined in De Paul’s Policy. Must pass an initial Annual Drivers training and then pass an annual Recertification training.
• Must adhere to agency’s non-discrimination policies, including but not limited to, non-discrimination, safety, drug and alcohol-free workplace and harassment-free workplace.
• Ability to effectively interact with co-workers and patients who have diverse ethnic or cultural backgrounds, religious views, political affiliations, lifestyles and sexual orientation and treat each person with respect and dignity.

OTHER REQUIREMENTS

• Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
• DHS Background Check Approval
• Successful completion of Drug Test upon hire
• Documentation of Tuberculosis test and/or evaluation with negative results or evidence of non-communicability

WORKING CONDITIONS

• This position works both in an indoor and outdoor environment.
• Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including tuberculosis, Hepatitis A, B, and C, and HIV.
• Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families.
• Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

LOCATION
We are located in SE Portland at 10230 SE Cherry Blossom Dr, Portland, OR 97216.

HOURS AND PAY
This is a Full Time position working 40 hours a week, making $23.45-27.45 per hour. This position is eligible for overtime compensation

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

• Have knowledge of substance use disorders.

• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.

• Respect the diversity and uniqueness of all people.

• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.

• Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

• Regence BlueCross BlueShield medical insurance
• Comprehensive dental and vision insurance
• Employer-paid basic life and accidental death & dismemberment insurance
• Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
• Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
• 401K plan with Employer Matching up to 6%
• 4 weeks paid vacation, one floating holiday & sick leave
• 10 observed holidays, paid bereavement and paid jury duty days
• Flexible schedules
• Employee Assistance Program
• Discounted 24 Hour Fitness membership from $6.99/month
• One free employee meal on days worked at our Cherry Blossom location
• Online education tools for CEUs
• Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
• Employee referral bonus
• Education grant program reimbursement for continuing education expenses after 90 days of employment
• Loan forgiveness for eligible medical and clinic positions
• Free parking at our two facilities

Employees may be eligible for education grants:

• National Health Service Corps (NHSC)
• NURSE Corps
• Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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