Customer Service Advocate, Remote
Disabled Veteran Solutions
Date: 2 weeks ago
City: Charleston, SC
Contract type: Full time
Remote
The Mission
As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.
The Deets
As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives.
The Deets
- This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
- You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
- Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
- A keen ear for listening and a knack for finding solutions
- The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
- A passion for helping others and making their day better
- High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
- At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
- You're a tech whiz and can handle our MANY web-based systems like a boss
- You're all about the details and can keep track of everything
- Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
- A background in social work, behavioral health, or anything else that shows you're all about helping others
- You're a customer service ninja with mad problem-solving skills
- We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits)
- We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
- You'll have the chance to grow and develop in a role that will challenge you in the best way possible
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