Account Manager

Alteas Health is a rapidly growing, innovative dynamic company looking for a compassionate, resilient, self-starting, skilled provider who thrives in a fast-paced, ever-changing environment to join our clinical team. Focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships; Alteas Health is a proven leader in providing sub-specialty care to an underserved population throughout Illinois, Indiana, Kansas, Michigan, Missouri, Ohio and Wisconsin.

Under the direction of the Business Development Team, the Account Manager manages successful relationships with key clients, existing or not, and assists with access, privileges and provider relations. Working closely with Operations Teams to drive sustainable growth and create effective client and provider strategies.

Key Responsibilities

• Serve as the primary point of contact for senior care community clients, addressing their needs and resolving concerns promptly.
• Build and maintain strong relationships with healthcare providers and clients, ensuring alignment with organizational goals and long-term satisfaction.
• Monitor and evaluate provider performance against productivity expectations, offering actionable feedback, support, and guidance for improvement.
• Facilitate training sessions and provide ongoing guidance to providers on productivity expectations, workflow optimization, and compliance requirements.
• Conduct performance reviews for providers, identifying strengths, areas for improvement, and actionable goals to enhance their contributions.
• Oversee client contracts and ensure all terms are met, communicating any amendments effectively while maintaining confidentiality.
• Act as a liaison between providers and clients to address conflicts or concerns and promote the company’s services to meet client objectives.
• Coordinate onboarding for new providers, ensuring they understand practice policies, procedures, and performance expectations.
• Collect and analyze client feedback and research customer needs to identify opportunities for service improvement and expansion.
• Develop and execute growth strategies focused on financial gain and customer satisfaction.
• Arrange business meetings with clients and identify key decision-makers within facilities to foster stronger partnerships.
• Maintain accurate and timely records in Pipedrive, including client interactions, provider performance data, and other key metrics.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance efficiency and satisfaction.
• Provide trustworthy feedback, solutions, and after-sales support to build long-term relationships with new and existing customers.
• Ensure adherence to healthcare regulations and standards while maintaining confidentiality of client and business information.
  
  

Minimum Requirements

• 1 year of account management experience
• 2 years of healthcare experience
• LPN Licensure
• Proficiency in MS Office and CRM software
• Must be willing to travel by plane or car
  
  

Preferred Requirements

• 3+ years of account management experience
• 4+ years of halthcare experience
• Experience with Pipedrive and Office 365
• RN or LPN licensure
• Experience in a Senior Care Community settings
• Must be willing to travel as needed
  
  

Professional Skills

• Compassionate Resilience
• Innovation
• Integrity and Humility
• Excellent verbal, interpersonal, and written communication skills
• Ability to work independently
• Team player with the ability to work in a fast-paced environment
  
  

Alteas Health is dedicated to contributing to the success of our T.E.A.M by providing:

• Insurance Benefits (waiting period may apply)
• Medical (50% employer paid for employee coverage)
  
  

PPO

HMO

HD PPO

• Dental
• Vision
• Group Life
• Employer Paid Life
• Hospital Indemnity
• Accident Coverage
• Critical Illness
• Short-Term Disability
• Long-Term Disability
• FSA/LPFSA
• HSA
• 401K
• Competitive Salary
  
  

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