IQVIA – IT Implementations Support Consultant - San Francisco, CA

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Job Description:

Qualified Clinical Application Specialist Consultants (NHD- Non-Health Degree Professional) will be responsible for providing technical and end-user support for an Endoscopy medical device system. Technical support includes delivering operator training at customer facilities, providing on-site instrument implementation assistance, technical liaison, and support sales team efforts.

Responsibilities:

• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Set-up and organization of equipment and workstations.
• Facilitate onsite customer training of new equipment.
• Effectively manages instrument implementations projects; assisting customers to perform instrument verification studies. Analyze verification study data and prepare statistical reports. Present verification data to the customer.
• Complete required documentation according to policies and procedures.
• Work with internal resources and the customer to resolve technical issues. This includes escalating complaints received from the customer to Technical Support, providing all required data and activities following escalation and complaint handling procedures.
• Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.
• Maintain customer satisfaction.
• Demonstrate effective working relationships with external and internal customers.

Job Requirements:

• Minimum 2-3 years’ experience utilizing IT systems and processes Understanding of hospital IT practices and procedures strongly preferred.
• Knowledge of Software & Cloud infrastructure Ability to work independently or in groups in person or remote.
• Ability to travel regionally or nationally as needed (approximately 50% travel)
• 50% travel, 50% remote. Will vary week by week.
• Self-starter with the ability to work independently in an unstructured environment.
• Effective communication skills, both written and verbal
• Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator
• An active driver’s license and a personal vehicle for commuting to assignments within three hours of home are required.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $30-$38 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.