Customer Service Representative (CSR)

Customer Service Representative

Established in 1982, The Print Source, Inc., is a locally owned, family-operated, full-service printing company based in Wichita, KS. We are currently seeking a detail-oriented individual to join our team, offering comprehensive customer support, from managing printing needs and providing estimates to handling shipping confirmations and addressing concerns. Our commitment lies in delivering Custom Solutions for Unique Challenges while fostering lasting relationships with our customers and the community.

Job Summary:

The Customer Service Representative (CSR) serves as a vital link between customers, the sales team, and production, addressing inquiries related to prospective, current, and past orders. The ideal candidate is a quick learner with excellent attention to detail and a genuine desire to assist others. This full-time role offers competitive pay and benefits, with a starting wage of up to $20 per hour, depending on experience.

Duties and Responsibilities:

• Communicate with customers by phone, email or in person about printing requirements, job status, estimates, orders, changes, shipping confirmation and complaints.
• Contribute to the success of The Print Source, Inc. with 100% customer satisfaction.
• Coordinate and prepare quotes for the customer.
• Process jobs and orders following customer specifications.
• Collaborate with other team members to ensure production goals and shipping dates are met.
• Effectively communicate with co-workers and management.
• Seek out and communicate continuous improvement ideas.
• Practice the 6S method; an industry standard for improving efficiency, designed to help build and maintain a high-quality work environment.
• Perform other tasks assigned by supervisor and cross train.

Requirements:

• High school diploma or equivalent and one year of recent work-related experience or training.
• Strong attention to detail.
• Good communication and interpersonal skills.
• Ability to read, write, speak, and understand the English language.
• Ability to write simple correspondence and effectively present information to individuals or small groups including customers, vendors, and employees.
• Good judgement of color, design, and print quality.
• Proficient in Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages.

Physical Requirements:

• Must be able to work the full shift sitting and/or standing at a desk while using a computer.
• Must be able to lift and move up to 10 pounds and occasionally heavier loads.
• Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
• This is an on-site role located in Wichita, KS, with office hours from 8:00 AM to 5:00 PM, Monday through Friday.

The Print Source, Inc is an equal opportunity employer and does not discriminate based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or any other legally protected characteristic. We are committed to providing a work environment free from discrimination and harassment, and make all employment decisions based on qualifications, merit, and business needs. We value diversity and welcome all qualified applicants to apply. This employer participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.