Guest Experience Manager - NYC

Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDSTM Experience, Hershey Super Sweet Adventure, The Office Experience, and Harry Potter – Magic at Play. We are looking for a Guest Experience Manager to help us continue to create an exceptional guest experience for our Guests and Team Members.

Job Summary:
The Guest Experience Manager is a full-time position based at The FRIENDSTM Experience in New York City. The position is responsible for the hiring, training, and ongoing development of our Guest Experience Team and assists in the general management of the experience by serving as part of the Manager on Duty rotation. The successful candidate is able to cultivate an engaging, positive, and inspiring environment for our team members and lead the team in creating a warm, positive and welcoming experience for our Guests.

This is a salaried position with an annual salary of $62,400.

Responsibilities:

• Provide leadership and sound judgment to the operations team to the benefit of the company
• Be part of the MOD (Manager on Duty) rotation
  • The Manager on Duty oversees on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events
• Recruit, interview, hire, train, and develop a world-class operations team as needed
• Actively participate in defining the team culture and incorporating it into the operation
• Work with the General Manager to schedule line staff for appropriate coverage
• Host regular briefings and communication meetings with front line team members
• Interface with other department managers and third-party associates to achieve strategic goals and objectives
• Formulate departmental policies and promote their implementation
• Review and adjust operational budgets to meet goals
• Review employee time cards and ensure accurate payroll information weekly
• Oversee employee performance and provide coaching and constructive feedback
• Regularly evaluate business processes according to organizational objectives and apply improvements
• Any and all duties as assigned

Requirements:

• Must be fully vaccinated against Covid-19
• 2years of leadership experience in the hospitality, attractions, events, or experiential industries
• Bachelor's degree in hospitality management/related field OR equivalent work experience
• Strong written and verbal communication skills
• Organized and able to multi-task based on Guest’s needs
• Maintains composure under pressure and is able to appropriately handle and respond to an emergency situation in a calm and authoritative manner
• Ability to work weekends and holidays

Why work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply

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