Field Service Technician

COMPANY OVERVIEW

Sunbelt Gated Access Systems, provides design, installation, and repair services of and for gate operators, access control and video surveillance systems and ornamental metal gates and fencing to multifamily and single-family homes and communities and commercial and industrial facilities. Headquartered in Jacksonville, Florida, Sunbelt works throughout the Southeastern United States and employs several trained and educated professionals.

SUMMARY

The Field Service Technician shall be responsible for satisfying the customers definition of value by providing the necessary services to modify, repair and/or improve existing product, equipment and controls and will assist in developing new or updated systems, components or product applications. Further the Tech shall provide the necessary support to assure the customers understanding of implementation of our products and shall perform the necessary tasks to achieve the requisite level of such support.

RESPONSIBILITIES AND DUTIES include the following:

• Determine material or replacement needs and a logical method for repair; take appropriate action to meet those needs and makes repairs.
• Inspect, repair and make necessary operating adjustments to the customers gate operators, access control and video surveillance systems.
• Install, create or adapt parts as needed to make repairs and improve the performance of the customers equipment.
• Ensure local, state and national safety codes are followed and proper materials are used throughout the customers systems.
• Perform safety checks to ensure proper operation of the customers systems.
• Report potentially dangerous safety conditions to supervisor and takes steps to resolve the issue.
• Instruct customers personnel regarding safe working procedures and requirements when working with the system.
• Develop and maintain records related to the repair/replacement of the companys offered products and systems.
• Assist in installation work as needed
• Timely completion of work orders, travel expense reports and field service department forms
• Assist in the maintenance of the companys parts and materials stock and maintain such personal parts and materials stock as may be necessary to the performance of the assigned tasks
• The Tech is responsible for maintaining communications with the Field Service Supervisor as well as the other managers, colleagues, and clerical staff.

COMPETENCIES:

• Detail-oriented and organized.
• Excellent problem-solving ability.
• Thorough understanding of troubleshooting principles and mechanical skills.
• Ability to follow highly complex directions and diagrams, including distinguishing wiring connections and patterns.
• Time Management.
• Excellent verbal and written communication skills.
• Customer Focused.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities and reports to the Field Service Supervisor

WORK ENVIRONMENT:

While performing the duties of this job, the employee is exposed to the elements throughout the year. Indoor work will be performed during extreme weather conditions whenever possible.

PHYSICAL DEMANDS:

The employee is frequently required to stand, squat, walk, reach, climb ladders and work overhead. Employee must be able to lift up to 25 pounds at times and have the ability to distinguish various colors of wires and distinguish electronic system sections and wiring.

TRAVEL:

Daily travel is expected with a company provided vehicle.

QUALIFICATIONS:

• High school diploma or GED
  • Valid Drivers License
  • Ability to work with hand and power tools
  • Associates degree preferred, or equivalent combination of education, training and experience

BENEFITS:

One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30+ hours per week).

In addition, Sunbelt offers several professional development and training opportunities as well as extensive on the job training.

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.