Testing and Prevention Client Services Manager

Manage assigned Case Management and Health Navigation programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of the assigned program and department activities and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, policy and procedure revision and other applicable means
• Provide input, oversight and monitoring to program activities, including development of collaborating agencies and sites for intervention/prevention activities
• Monitors and support clinical competencies through accepted discipline supervision standards.
• Supervise daily activities of assigned staff and implementation of evidenced based models
• Maintains appropriate staffing patterns with qualified personnel, supervision and training.
• Assess, develop, locate and track training needs for program staff.
• Monitoring program productivity, outcomes and service delivery goals
• Assist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standards.
• Attend and Facilitate community, program meetings, staff meetings and trainings as determined by Director
• Maintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards
• Address and document client and provider concerns prior to the grievance procedure and Director Involvement.
• Represent the agency at community forums and provider consortia

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• (3) years related field in health services or bachelor’s degree in the Behavioral Health Sciences
• One year of program management and/or staff supervision
• HIV 500
• Valid Florida Drivers License and ongoing proof of insurance required
• Must have reliable transportation for work related activities
• Advanced knowledge of HIV disease, intervention and prevention.

• Advance Knowledge of Case Management skills
• Knowledge of Substance Abuse/Mental Health intervention and prevention.
• Effective verbal and written communication skills
• Ability to establish and maintain effective working relationships with employees, collaborating agencies and the public
• Ability to demonstrate and model culturally competent behavior
• Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Basic math skills required: addition, subtraction, multiplication, and division
• Ability to work independently with minimal direction
• Basic office equipment operation skills
• Ability to work under pressure and to assess changing priorities and competing deadlines is essential
• Flexibility and ability to cope with several tasks simultaneously
• Must be physically and mentally fit to respond to emergency situations.