Business Process Manager - San Antonio, Texas

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

The Business Process Manager supports oversight of Enterprise and Department Risk Adjustment Initiatives. This position reports to Risk Adjustment Leadership by providing professional assistance, project management, and recommendations on business needs. Additionally, the role performs operational management work covering a broad range of activities for WellMed and for those CDOs within OptumCare that utilize our risk applications. The position is responsible for providing project coordination across multiple businesses units, analytical assessment of business problems, monitoring organizational performance, and identification of risk to operational plans. Develops various ad hoc reports and status updates to support risk initiatives.

If you are located in San Antonio, TX, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Ensure the accuracy of Enterprise and Department Risk Adjustment initiatives by corresponding with various internal WellMed departments to gain insight and knowledge on processes
• Build/maintain functional relationships with business area leadership and staff along with a general understanding of individual area workflows
• Partners with departmental leadership and staff to identify/define performance planning/measures, tracking and reporting objectives
• Assists in leading and/or contributes to effective operational implementation assistance as it pertains to the needs of the Risk Adjustment Department
• Conducts research and analyzes/interprets information on issues and proposals as it pertains to assigned projects and other items tasked by the Risk Adjustment Department
• Collaborate cross-departmentally to manage risk forecasting/mitigation, project progress and issue resolution efforts
• Liaison between internal and external teams to help steer clear communication on business initiatives and WellMed processes to build partnerships
• Accountable for supervising assigned projects and operational collaboration during implementation of new processes
• Develop performance, project status, meeting correspondence and ad hoc reports for consumption by various levels of the Risk Adjustment Department
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree in Health Care Administration, Business Administration or a related field. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor’s degree)
• 2+ years of decision support, data analysis, or healthcare operations experience in an academic and/or job setting
• Basic understanding of concepts and practices of project coordination/management and business process improvement
• Proven ability to communicate in written and verbal form clearly and effectively
• Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation
• Demonstrated ability to interact one-on-one and consult with all levels of executive management and multiple functional area leaders
• Demonstrated possession of solid analytical/statistical skills used in evaluating and analyzing data
• Proficiency with Microsoft Office applications to include Word, Excel, PowerPoint and Outlook

Preferred Qualifications:

• Masters in Health Administration, Finance, Public Health, or Business Administration
• Working towards or possesses Six Sigma or PMP Certification
• Certification and/or training in a nationally recognized Change Management Methodology
• Experience with process mapping methodology and creating process maps

Physical & Mental Requirements:

• Ability to sit for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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