Hilton Palacio del Rio - Valet Driver (Full-time)

BOUT US:

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

From arrival to departure the Valet Driver will oversee our guests experience by providing courteous and professional service during their entire stay. The Valet Driver welcomes all guests and opens/closes all vehicle doors during guest arrival/departure, provide advice, directions, luggage assistance for arriving/departing guests in a friendly, courteous manner to and from their accommodations. Valet Driver will be responsible for parking and retrieving all valet vehicles with a sense of urgency and safety to ensure the drive is accessible at all times in order to create a quick arrival/departure guest experience.

ESSENTIAL FUNCTIONS:

• Greeting guests immediately with a warm hospitable smile and welcome using a clear and courteous speaking voice; retrieve guest items from cars, buses, vans and carts. Grasps, lifts, carries and/or loads luggage and packages onto a bell cart to transport items inside the hotel.
• Responds immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions from the valet podium.
• Responsible to cover duties of doorpost, key coordinator or driver response to customer/hotel needs.
• Cleans, sanitizes, and polishes bell carts along with other equipment in the department. Maintain a clean front drive area.
• Clearly communicates guest parking procedures, applicable cost to arriving guest, valet retrieval procedures and issue the proper valet ticket for hotel guest.
• Performs valet services which include; issuing and completing valet ticket, performing valet vehicle damage survey, and utilizing the full use of valet parking technology.
• Performs inventory on valet cars and adjust key boards to reflect current vehicles in garages.
• Initiates request to taxi cab companies upon request by phone or curbside.
• Answers phones and provides information as needed.
• Assist Guest Services as needed based on business demands. Navigates bell cart through public areas, guest room corridors, and to elevators.
• Other duties as assigned by Supervisor or Management.

REQUIREMENTS:

• Valid Texas Driver’s License.