Counselor for Traditional Undergraduate Students

Reporting to the Associate Registrar, the Counselor for Traditional Undergraduate Students oversees, maintains, and processes the registration data and records for the traditional programs. This position also works with the Associate Registrar and Registration Department on special tasks and strategic initiatives and supports the students, faculty, and staff of the University with the understanding and completing of the registration processes and procedures.

Job Responsibilities:

Oversee the student records and registration data management of the Traditional Undergraduate Programs, all with a high level of integrity and understanding of policies and procedures (both internal and external). This includes:

• Maintaining and processing student records
• Maintaining the accuracy of the academic plans for student
• Staying abreast of and understanding pertinent regulations dealing with the maintenance and confidentiality of student records
• Collecting, reviewing, and processing Application for Degree forms of all graduating traditional undergraduate students. This includes maintaining the accuracy of the potential commencement graduates list used by all academic departments on campus in preparation for the Commencement ceremonies, along with designating the appropriate GPAs and honors.
• Overseeing the graduation process for all traditional undergraduate students
• Creating and storing in SIS graduation audits for all potential graduating students.
• Reviewing and inputting transfer credits for traditional undergraduate students
• Facilitating the transcript request process, which includes verifying accuracy before completing each request.
• Processing grade reports for students requiring reimbursement.

Oversee support to the students, faculty, and staff of Traditional Undergraduate Programs. This includes:

• Serving as the primary Registration liaison with students, customers, and faculty via in person, emails and phone calls to the Registration Office.
• Generating and providing key instruction/announcements/communication to all customers (students/faculty/staff).
• Training and assisting students with the online registration process.
• Working closely with faculty on the registration/advisement forms, which include updating incomplete and blank grades for all students.
• Running grade reports, contacting faculty, and processing grade changes.

Provide substantial support to the Registration Office initiatives. This includes:

• Processing various forms such as, deferment, licensing to NYS, enrollment verification, OSAP forms for Canadian students, honors options, trip forms.
• Partnering with the Associate Registrar with to complete senior audits.
• Working with the programs and units on campus to generate and update the master class schedule and course catalog, two significant projects for the Registration Office each year.
• Inputting advisor assignments in SIS.
• Supporting strategic academic initiatives determined by Academic leadership.
• Providing support to events like the Commencement ceremonies in partnership with the Office of Academic Affairs
• Performing other duties as assigned.

Bachelor’s degree with experience in higher education preferred. Successful individual will have working knowledge of Microsoft Office products, ability to learn multiple software programs, preferred knowledge of PowerCampus or higher education SIS systems, good communication skills, strong multi-tasking skills and the ability to work well in diverse communities.