Assistant Director of Convention Services & Catering

Summary:

The Assistant Director of Conventions Services oversees the facilitation of group information throughout the hotel. He/she assists the Director of Convention Services to ensure the cultivation of Convention Services Managers to enhance staff development while providing outstanding customer service.

Responsibilities:

• Manage daily operations of the convention service office.
• Handle financials of the department.
• Execute contracts.
• Make decisions that impact the operations.
• Assist and coach convention service/ catering manager.
• Effectively plan, execute, see meetings and food and beverage through to the finish.
• Negotiate catering food and beverages with clients.
• Review and monitor banquet food and beverage revenue.
• Delegate specific tasks.
• Communicate with staff and the operating department.
• Maintains file turnover process and assists in assigning group files based on customer needs and management availability.
• Develops Conference Assistants to understand the policies and procedures of convention services and provide outstanding customer service.
• Schedules Conference Assistants and manages their payroll.
• Facilitates Daily BEO Meetings.
• Handles larger and most prestigious groups. Communicates directly with the group/customer contact. Collects all pertinent information to facilitate a successful conference.
• Works with the sales department manager as a partner and maintains open lines of communication.
• Uses computer programs effectively —V1, Outlook, Word, and Excel.
• as strong knowledge in food and beverage.
• Is familiar with hotel Banquet Menus and knowledgeable of items on the menus.
• Attends weekly departmental staff meetings, weekly group pick-up meetings, weekly hotel staff meetings, daily Banquet Event Order meetings, and other meetings as requested.
• Coordinates one-on-one meetings with Convention Services Managers to coach and train for future development.
• Participates in Annual Reviews for managers with Director of Convention Services and Director of Conference Management. Is available 24 hours to the meeting planner/group contact while the meeting planner/group contact is on site at the hotel.
• Understands Fire Code Regulations throughout the hotel convention space.
• Knows rigging capacities and allowable hanging locations.
• Is knowledgeable of banner and sign permitted placement.
• Understand how to calculate room capacities without use of diagrams.
• Knows function space capacities, ceiling heights, floor weight restrictions, load-in and load-out areas and 'flow' of
• Has extensive general knowledge of the hotel, its policies, and its services.
• Reviews Group Resumes and Program Outlines for accuracy and consistency prior to distribution.

Experience/Qualifications:

• 2 years related management experience.
• 2 years related experience and/or training.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• A four-year college degree or equivalent experience
• Certified Meeting Planner (CMP) preferred or previous similar training.

Other information:

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Childcare Financial Assistance
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates’ commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.