Bilingual Call Center Representative

Join Forbes’ 2024 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

Job opportunities

• Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling.
• Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products.
• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products.

Must-have qualifications

• A minimum of two years relevant work experience.
• {OR} A minimum of two years post-secondary education.
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee).
• Fluent in Spanish and English (verbal and written).

Training starts: March 2025

Schedule: Most schedules will include a weekend day and evening hours after completion of training.

Work from home office requirements

• Designated workspace free from noise and other distractions.
• High-speed internet at your expense unless otherwise required by law.
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection).
• All Progressive hardware you receive needs to be connected to a surge protector.

Compensation

• $20.25 or $21.50 per hour depending on the role you are selected for.
• Gainshare annual cash incentive payment up to 8% - 16% (depending on position) of your eligible earnings based on company performance.
• An additional 10% when you work evening or weekend hours.
• Performance-based rewards.
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%.
• Medical, dental & vision, including free preventative care.
• Wellness & mental health programs.
• Health care flexible spending accounts, health savings accounts, & life insurance.
• Paid time off, including volunteer time off.
• Paid & unpaid sick leave where applicable, as well as short & long-term disability.
• Parental & family leave; military leave & pay.
• Diverse, inclusive & welcoming culture with Employee Resource Groups.
• Career development & tuition assistance.

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.