Relationship & Client Engagement Manager

Organization Overview

Saint Martin de Porres High School is part of the Cristo Rey Network of Catholic schools designed exclusively for students of modest means. Our competitive edge is our Corporate Work Study program, which allows students to gain real world work experience while receiving a college preparatory education. Eighty percent of our students will be the first in their extended families to go to college. Our rigorous curriculum, which includes students working in a corporate environment, was designed specifically for our school by a committee of prestigious educational leaders. Saint Martin was founded in 2004, we are chartered by the state of Ohio and accredited through the Ohio Catholic Schools Accrediting Association. Our mission of College and Career Readiness is centered around five pillars: Work, Study, Serve, Lead, and Pray.

Position Summary

The Relationship & Client Engagement Manager supports the overall efforts of Corporate Work Study by focusing on maintaining customer service relations with engaged partners, assisting with increasing student satisfaction with CWS, and ensuring student associates are performing at an optimal level at their sponsors’ workplaces. Additionally, the manager drives client engagement efforts by fostering strong relationships with partners, identifying opportunities for enhanced collaboration with students and families, and ensuring a positive, mutually beneficial experience for all stakeholders. This work centers on four key areas: events, including regular training sessions and collaborative gatherings with partners; professional development, which provides opportunities for skill-building and growth for both students and partners; resources, focused on designing and implementing tools and materials to support program success; and communication, ensuring clear, consistent, and ongoing engagement to strengthen partnerships and enhance overall satisfaction and program impact.

Essential Duties & Responsibilities

This is a general representation of the key duties and responsibilities required of this position. Other duties may be assigned as needed.

Relationship Manager

• Serving as a primary Relationship Manager for an assigned portfolio of CWS clients/sponsors: Develop and maintain ongoing good relations with CWS partners and the supervisors of student associates. Intentionally building relationships based on trust, respect and excellent customer service.
• Conduct two site visits per year with each client to assess student working conditions, assess the program via supervisor feedback, and ensure compliance with US Department of Labor regulations.
• Manage the process of re-contracting accounts and soliciting increased commitments, maintaining an 85% partner retention rate, and regularly reporting progress and insights to the Director of Business Development to align strategies for partner growth and retention.
• Meet and collaborate regularly with the Director of Business Development to share updates on partner engagement, providing timely insights on factors that may impact renewal status and strategizing solutions to maintain strong partnerships.
• Complete data collection, analysis, and reporting to required agencies and organizations (i.e. Cristro Rey and US Department of Labor).
• Assist with conducting/planning remedial workplace training for students removed from job, focusing on students’ areas of improvement to set them up for success in new job placement.
• Assist the daily check-in/out process M-Th on workdays.
• Complete other duties as assigned by the Director of Operations, Training & Credentialing, Director of Business Development, and the Chief Operating Officer.

Client Engagement Manager

• Develop and plan events for clients to ensure sustained relationships and continued commitment to the work-study mission.
• Design and implement workshops or training sessions to increase skill-development, foster collaboration and strengthen relationships with supervisors.
• Support CWS efforts to Network in community and contribute to new partner attraction efforts.
• Develop and maintain a suite of resources designed to enhance client partnerships and program effectiveness. This includes creating, curating, and managing online tools, guides, and materials accessible through digital platforms, as well as physical resources that support client needs.
• Work closely with cross-functional teams to align on client needs and expectations.
• Maintain clear, consistent, and proactive communication with clients and provide updates on organizational initiatives, program deliverables, or other relevant topics.

Educational Requirements

Bachelor’s degree or four years of relevant work experience is required.

Qualifications

• Experience working with students, particularly high school-aged individuals, in educational, mentorship, or program coordination roles.
• Organized, with very effective time management skills.
• Capable of managing several initiatives simultaneously while working in a fast-paced environment.
• Understands the need for and is able to maintain and protect all confidential materials and information.
• Strong problem-solving skills.
• Ability to relate to and effectively communicate with various audiences including students and parents; corporate sponsors; and colleagues.
• Strong team player, able to work closely with CWS team members and faculty and staff.
• Must have strong verbal and written communication skills.

Philosophical Attitude

• Understands and completely embraces the Saint Martin de Porres High School mission and the Cristo Rey Network's Ten Standards for Mission Effectiveness.
• Person of faith but not necessarily Catholic.
• Appreciates that the school is driven by its Catholicity which focuses on the highest level of ethical, moral and social behavior of its students, staff, and volunteers.
• Able and willing to do what it takes to get the job done even if it is not directly related to your job description.
• Strong sense of being a team player.
• Believes that learning should be set in meaningful context and related to real-world experiences.
• Utilizes pedagogical approaches that include but are not limited to Habits of the mind, Socratic questioning, adult and peer coaching, adult and peer presentations, problem-based learning, constructionist approach, inquiry methods, appreciative inquiry methods, and other forms of active learning.

Benefits and Compensation

• Competitive compensation plan
• Flexible hours
• Excellent medical, dental, and vision plans
• Company Paid Life and Long Term Disability insurance
• 401(k) Retirement Savings Plan
• Eligibility for Student Loan Forgiveness

Submit cover letter and resume to Human Resources at [email protected] Commitment to Diversity and Equal Opportunity Employment Policy Saint Martin de Porres High School encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to our mission. Saint Martin de Porres High School is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.