Viewer Services Representative
EWTN
Date: 1 week ago
City: Remote, Remote
Contract type: Full time
Remote
Job Details
Description
HOW YOU WILL IMPACT THE BIG PICTURE:
As a Viewer Services Representative, you'll play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.
What You Will Do
Description
HOW YOU WILL IMPACT THE BIG PICTURE:
As a Viewer Services Representative, you'll play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.
What You Will Do
- Represent EWTN by answering audience questions via various forms of communication, including telephone, internet and written correspondence.
- Respond to questions relative to Friary, Marketing, Production, Programming, Radio, Theology and other areas of the Network as appropriate.
- Take prayer requests, troubleshoot orders, and process donation payments.
- Provide excellent customer service to the EWTN viewers!
- You have a passion for customer service, and at least 1-2 years of experience working in a customer service role, and preferably in a call center environment.
- You are a practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.
- You have a patient, kind and helpful attitude.
- You possess excellent verbal and communication skills, and the ability to multi-task.
- You are proficient with Microsoft Office, basic data entry skills, and preferably experience with OMS (Order Management Systems).
- If working remotely, you are able to provide a quiet and private home office environment and meet the technical requirements of an internet speed of at least 25mpbs upload/download, and have a hardwired internet connection. (Wireless/WIFI connection not allowed for this role).
- You hold a H.S. Diploma or GED. Associate’s degree.
- Proficiency in speaking, reading and writing in the English and Spanish language including the meaning and spelling of words, and rules of composition and grammar.
- Call center experience strongly preferred.
- We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN’s mission of sharing the Gospel with the world.
- Family-oriented working environment. We value the importance of work/life balance, and welcome you as an EWTN Family member, not just an employee.
- Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
- Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life insurance and Retirement Savings Plan.
- 11 Paid Holidays and generous Paid Time Off program.
- Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
- Ability to learn alongside legacy employees while bringing new ideas to the team.
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