Family Service Coordinator

Children's Home Society of Florida

Since opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come. Join our team to continue to do good and create history serving Florida's children and families!

The Family Service Coordinator assesses, secures, coordinates and monitors satisfaction of services and progress toward outcomes for people with developmental disabilities. Overall, the Family Service Coordinator contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

1. Assess, secure, coordinate and monitor satisfaction of services and progress toward outcomes.

• Evaluate client needs by securing information on medical, psychological and social factors contributing to client's situation.
• Develop support plans with outcomes and action steps toward achievement.
• Provide case management services for program clients.
• Coordinate linkage of needed services and advocate for client needs.
• Conduct home visits.
• Prepare case notes, reports, statistical reports and other materials.
• Complete invoicing process as assigned by supervisor for specific clients.
• Maintain accurate file documentation.
• Review support plans; perform follow-up to determine quantity and quality of service provided to client and status of client's case.
• Provide crisis management assistance as necessary.
• Verify client's eligibility for Medicaid and obtain Medicaid number.
• Submit monthly program billing.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Comply with CHS’s code of conduct, policies, procedures and other obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor's degree in Social, Behavioral or Health Sciences from an accredited university, required.
• Master's degree in Social, Behavioral or Health Sciences from an accredited university, preferred.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Two years of experience working with developmentally disabled children, required.

Competencies

Knowledge of:

• CASEWORK PRINCIPLES | MEDICAID REGULATIONS | COMMUNITY RESOURCES
• DEPARTMENT OF CHILDREN AND FAMILIES REGULATIONS

Skills and Proficiency in:

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Perform at a high level of autonomy, with general supervision.
• Observe individuals and report accurate findings.
• Recognize and respond to emergencies and life threatening situations.
• Work in an interdisciplinary team environment.
• Work effectively with clients from diverse cultures.
• Remain aware of sociocultural characteristics of service population.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change

Together, good can be done.