Experienced Automotive Service Advisor

Position Overview

Volvo Cars of Glen Cove, NY is a great place to have a rewarding career! Our high-volume Service Department is seeking EXPERIENCED SERVICE ADVISORS to guide customers through the auto repair and maintenance process. This multifaceted role provides exceptional customer service and drives service department revenue growth. Volvo and/or luxury brand service advisor experience is preferred.

We appreciate our employees and invest in their success! Apply now and drive your career forward with this great opportunity! Upload your resume and complete the assessment for immediate consideration.

Responsibilities - Experienced Auto Service Advisor:

• Guide service department customers through the auto repair and maintenance process, advise customers on service options and costs, offer 'specials' and additional services, schedule service work, and more.
• Greet customers and answer questions, follow status of customer's vehicle from service bay entry through completion of work, keep customers informed of changes, ensure customer's concerns were addressed, and they are satisfied.
• Learn about our service offerings, including technical aspects, benefits, and value propositions.
• Stay current with industry trends, changes, and advancements to provide informed recommendations to customers.
• Investigate and solve customer complaints, escalating complex issues to management.
• Maintain accurate and organized records of customer interactions and service appointments.
• Generate reports on sales metrics, customer feedback, and service trends to inform decision-makers.
• Meet sales goals and maintain a high CSI.

Requirements:

• Required: Automotive Service Advisor experience.
• Volvo and/or luxury brand experience is preferred.
• A goal-driven self-starter with excellent sales, customer service, communication, computer, and listening skills.
• Reynolds & Reynolds experience is a plus.
• A positive attitude, good work ethic, and professional appearance.
• Good problem-solving abilities and a solution-oriented mindset.
• Able to work in a fast-paced environment and manage multiple tasks.
• Pleasant, energetic, conscientious, and dependable.
• Works well with others in a team atmosphere.
• Valid driver's license and a good driving record.

Full-Time Benefits:

• $85,000 - $130,000+ Performance Driven Potential Income! Possible Signing Bonus based on Experience!
• Ongoing training.
• Medical, Dental and Vision Benefits.
• Paid Vacation and Holidays.
• Closed on Sundays.
• State-of-the-Art Equipment.
• Climate-Controlled Shop.
• Employee Discounts on Products, Service, and More!
• Career Advancement Opportunities.