Customer Service Administrator

Americaneagle.com is a family-owned web design, development, and digital marketing agency with a passionate belief in the power of technology to positively transform business practices. Our focus is on helping customers grow and achieve success in the digital space. We cover a variety of different industries, including eCommerce, associations & nonprofits, government, healthcare, sports & entertainment, transportation, and more. The company was recently named by Built in Chicago as one of the best places to work and to Inc.coms list of 5000 fastest-growing private companies for the past eight years.

The Customer Service Administrator plays a pivotal role in supporting the Customer Service Management team by performing essential administrative tasks, coordinating with account teams, and leading special projects. This position requires a proactive individual who is eager to learn and contribute to the efficiency and success of our agency. The ideal candidate is a self-starter with a strong work ethic and a passion for customer success, web development and digital marketing industries.

Responsibilities:

• Manage and organize daily administrative tasks to ensure smooth operations within the Account Management team
• Schedule and coordinate meetings, appointments, and account reviews for the Director of Account Management and VP of Enterprise Services.
• Prepare and distribute internal communications, memos, and reports as needed.
• Follow up with account teams to ensure timely completion of tasks and projects.
• Serve as a liaison between account teams and management to facilitate effective communication and workflow.
• Assist with Resourcing needs and assignments.
• Lead and manage special projects assigned by the Director of Account Management and VP of Enterprise Services.
• Compile, analyze, and present data for reporting purposes to support strategic decision-making.
• Develop and maintain reports that track key performance indicators and account metrics.
• Assist in performing comprehensive account reviews to assess performance and identify improvement opportunities.
• Gather and compile relevant data to support managementâ€s one on one check ins with account managers.
• Identify areas where efficiencies can be gained and recommend actionable solutions.
• Continuously evaluate and improve administrative processes to enhance team productivity and efficiency.
• Implement best practices and streamline workflows to support the growth and scalability of the agency.

Qualifications:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field preferred.
• Minimum of 2 years of experience in an administrative role, preferably within a web development, digital marketing, or agency environment.
• Experience supporting account management or client facing teams is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Familiarity with project management tools (e.g., Jira, Confluence) is desirable.
• Basic understanding of web development and digital marketing concepts.

Skills and Competencies:

• Exceptional ability to multitask, prioritize, and manage time effectively in a fast paced environment.
• Strong attention to detail and accuracy in all tasks.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and professionally with team members and clients.
• Proactive approach to identifying issues and implementing solutions.
• Ability to think critically and adapt to changing priorities.
• Collaborative team player with a positive attitude.
• Ability to build and maintain strong working relationships across departments.
• Comfortable learning new software and tools as needed.
• Basic data analysis skills to compile and interpret information for reports.

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. Our dedication to growing our development team is how we can produce excellent sites and applications for our clients. We do all of this while maintaining a family value focus and pushing for a good work-life balance. We offer a generous compensation and benefits package.