Patient Registration Specialist

Job Description Summary

The Specialist, Patient Registration is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Specialist, Patient Registration works in conjunction with Sales to prepare patients for OCH services and facilitates all aspects of the patient’s transition to home/AIS.

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Patient Registration Supervisor and Manager with special assignments as needed.

Supervisory Responsibilities

Does this position have supervisory responsibilities? NO

Basic Education and/or Experience Requirements

High school diploma or equivalent is required.

Minimum of two years of experience in related experience required.

Basic Qualifications

Ability to multi-task and support numerous referrals/priorities at one time.

Ability to work in a fast pace environment.

Must be detail-oriented and have a high degree of quality focus.

High degree of customer service skills required.

Ability to troubleshoot, problem solve, and collaborate with cross-functional team members across sales and operation functions.

Travel Requirements

N/A

Preferred Qualification & Interests

Previous healthcare/medical billing experience preferred.

Benefits

• 401k
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time off
• Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.