Security Dispatcher/Monitor

Job Description:

Position is responsible to respond to calls requiring security actions or assistance and alerts appropriate staff. Notifies officers of activity requiring security presence by providing a description of the nature and location of events on the property. Handles emergency and non-emergency calls from customers and employees. Logs all calls in the required format or system utilized by the department.

Job Duties and Responsibilities

• Be versed in computers, able to type, multitask and navigate through application programs used by the department.

• Monitor CCTV cameras and monitors in order to identify potential threats and disturbances from all areas in and around property.

• Answer phone calls from guests, departments and other entities, ensuring great guest service and responding officers to their needs.

• Analyze the severity of security threats or disturbances before contacting police, firefighters, or medical personnel, in order to ensure a speedy response.

• Track incoming emergency calls and dispatch aid according to need as well as record and document in our system.

• Monitor radio calls and life safety systems during emergencies, coordinating communications among outside agencies and/or internal security for appropriate situations and a follow up to ensure that the situation is under control.

• Assess the potential threats from individuals who call in, and evaluate individual threats as high, medium, or low based on information gathered from callers.

• Responsible for assigning day-to-day job tasks to officers on the floor and area checks.

• Responsible to document all radio transmissions, including but not limited to, officer assigned job tasks, officers call for service, call-offs, breaks and lunches in the daily Itrak log.

• Additional duties as assigned.

Requirements

• Must be 21 years of age
• High school diploma (GED) or equivalent degree
• 3-5 years’ experience in a related field such as law enforcement, fire protection, public safety, military service, etc.
• Knowledgeable about computer systems
• Must have ability to work overtime hours if necessary
• Ability to pass drug test
• Must be able to lift/hold up objects weighing up to 20 pounds.
• Must be fluent in the English language in written and verbal form
• Must be efficient in multitasking
• Typing Skills – 35 WPM
• Must be energetic, have professional phone etiquette, positive attitude and able to work under stressful situations.
• Ability to acquire Gaming and Alcohol Awareness cards.

Working conditions

• Prolonged sitting, reaching grasping. May be exposed to cold.

Physical Requirements

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.