Install Coordinator

Install Coordinator

The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office. Represent the company with customers by handling questions or complaints. The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.

The position is based out of our Vancouver office: 12308 NE 56th St, 1405, Vancouver, WA 98682.

Responsibilities:

• Professionally answering the phone in a polite, friendly manner.
• Advocates for the customer and ensures a quality install experience.
• Responsible for returning all customer requests within the same business day.
• Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
• Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.
• Responsible for confirming installations with customers the day before installation and documenting in CRM software.
• Manage pending installations weekly by contacting customers and adding notes to CRM software.
• Establish customer rapport to ensure the highest levels of satisfaction.
• Set up jobs in CRM software and maintain/update customer database with complete and accurate information.
• Submit all installed equipment registration and any rebates electronically on customer's behalf.
• Responsible for sending out daily scheduling emails for all install technicians.
• Add all notes and special handling requests to CRM software to ensure accurate information is being relayed to the install team.
• Communicates to all required departments when a job is scheduled and is the “hub” for installation.
• Process all install paperwork timely and conduct job costing daily for commissions.
• Coordinate all inspections with the permit coordinator to make sure all jobs are inspected and completed.
• Additional duties as needed.

Skills/Qualifications:

• Strong customer service skills.
• High school diploma or general education degree (GED).
• Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
• Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
• Previous customer service experience is highly desirable.
• Must be able to work independently and with limited direction.
• Possess effective problem-solving abilities.
• Ability to work cooperatively and effectively with co-workers and company personnel.
• Must possess excellent grammar and spelling.
• Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
• Ability to establish a professional and productive rapport with internal personnel and external customers.
• Ability to read, interpret, and explain Company procedures and policies.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Ponderosa may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

• This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Tuesday - Saturday: 7:30am - 4pm