Billing Support Representative

You.

You bring positivity, a kind word, and a friendly manner to your work as a Billing Service Representative. You have the willingness to learn. You are able to multi-task. You take pride in patient satisfaction. You're great at what you do, but you want to be a part of something even greater. Because while you believe in the strength of the individual, you know the power of the team is invincible.

Us.

Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we offer patient-centered care where medical decisions respect the unique needs of each patient and their families.

Benefits are one of the ways we encourage health for you and your family. But health is more than just physical. We offer an excellent benefit package to full and part time employees. Our benefits include:

• Medical with low copays and first dollar ancillary coverage at Primary Health Medical Group clinics. PPO and HDHP/HSA options.
• Dental with two plan options
• Life, disability, long term care insurances
• 401(k) with an employer match
• Generous paid time off for full time employees
• Bonus opportunities

Your Day.

As a BSR you need to know how to:

• Answer incoming calls to the billing department
• Answer questions related to account balances and how insurance processed claims
• Prepare account summaries for patients and send receipts
• Take credit card payments and assist with billing reports
• Respond to inbound voicemails and work returned mail
• Route customer complaints and questions to the appropriate personnel
• Review accounts looking for errors, mark accounts sent to collections
• Attend training sessions and staff meetings assigned by supervisors
• Understand and maintain confidentiality of protected health information
• Perform other duties as assigned which may include assisting other team members with billing office functions.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• High school diploma or equivalent
• Two years customer service experience in a similar organization preferred
• Excellent written and verbal communication and documentation
• Computer experience with spreadsheets such as Excel
• Strong organizational skills
• Ability to maintain a professional manner under busy and stressful circumstances
• Ability to work independently as well as in a team environment. Able to triage priorities and handle conflict in a reasonable fashion.

Your next move. Now that you know more about being a BSR on our team we hope you'll join us. At Primary Health you will reaffirm your love for this work and why you were called to it.

Primary Health Medical Group is a Drug-Free and a Smoke-Free Workplace. All job offers are contingent upon a negative drug screen and the new hire obtaining required vaccinations which may include annual Influenza. Required vaccinations are at no cost to the employee and may be billed to insurance or paid directly by the company.