Employment Services Representative

The Employment Services Representative markets and promotes the services of the Career Center to employers and other interested parties in the office's territory; develops and implements promotional programs; gathers and disseminates labor market information; provides technical assistance concerning recruitment of Career Center clients; establishes and maintains working relationships with employers; plans and organizes job fairs and recruitment; establishes and maintains a data bank of information on local employers; assists Career Center staff by soliciting employment opportunities for specific clients.

Duties include but are not limited to:

• Markets and promotes Career Center services and programs to area employers and other interested parties by visiting businesses and other locations to explain and describe Career Center programs and services.
• Market Business Services and MassBizWorks to Employers (i.e., grant applications, tax incentives, and other state and federal services and incentives to assist Employers in meeting their needs).
• Create, develop, and facilitate presentations to large groups of employers and job seekers to promote career center services and coordinate and facilitate focus groups.
• Implements programs designed to promote the services of the Career Center through the use of local print and electronic media to inform the public and employers of available agency services and programs.
• Provides technical assistance and acts as a problem-solving liaison for employers with unfilled employment opportunities by suggesting solutions such as restructuring job requirements, positive recruitment, inter-area recruitment, etc., to better utilize career center resources.
• Actively participates in Career Center teams to improve quality of services to employers and job seekers. Contributes suggestions and ideas that create and promote a positive work culture.
• Conducts group presentations (in and out of the office) to explain Career Center/DCS programs and services to employers, training vendors, community organizations, job seekers, and the general public and to assist them in using such programs and services.
• Participates in staff development and cross-training opportunities that expand and support functional skills and promote professional growth.

Preferred Qualifications:

• Knowledge of a wide variety of occupations common to the area labor market.
• Ability to create and facilitate presentations to large groups of employers, including conducting employer and job seeker focus groups.
• Prior experience and success in public speaking and conducting presentations.
• Ability to communicate effectively in oral and written expression.
• Ability to give written and oral instructions in a precise and understandable manner.
• Ability to establish rapport and working relationships with individuals from a wide variety of different cultural, ethnic, and economic backgrounds.
• Demonstrated knowledge of principles and techniques of human service interviewing.
• Demonstrated knowledge of principles and practices of conducting workshops.
• Availability to work nights and/or weekends as necessary to promote career center services.

Minimum Entrance Requirements:

• Applicants must have (A) at least three (3) years of full-time or equivalent part-time professional or paraprofessional experience in business, marketing, recruitment, employment, or educational counseling or a related field, or (B) any equivalent combination of the required experience and the substitutions below.

• Substitution: An Associate's degree or higher in a related field may substitute for one (1) year of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.