Triage Worker

Centers Mission and Vision:

The mission of Prestera Center is a united effort dedicated to helping people achieve their full potential and to be the preferred choice for behavioral health services.

Job Summary

The Triage Worker provides screening and immediate support and referral options to consumers who call Prestera's access and after-hours numbers in search of assistance.

Duties and Responsibilities

• Engages and communicates effectively with consumers, families, and team members.
• Collaborates effectively with internal and external customers.
• Completes screenings to identify needs of the consumer as needed.
• Schedules appointments and assures all parties have relevant consents and information needed.
• Arranges transportation for consumers if needed.
• Follows all referrals through completion of services.
• Provides hand-off communication to staff when an open consumer accesses the crisis line for support.
• Completes shift reports and hands off any paperwork to the oncoming shift. Assures documentation is completed by the end of shift.
• Documents all activities electronically within 24 hours of service.
• Utilizes technology to expedite crisis service processes for the consumer and other collaborating partners.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
• Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

Supervisory Responsibilities

No direct supervisory responsibilities are required.

Qualifications and Requirements

Experience, Knowledge, and Skill Requirements:

• Valid Driver's License
• High level of interpersonal skills to handle sensitive and confidential situations.
• Strong written and verbal communication skills with strong time management and organizational skills to complete multiple tasks with deadlines.
• Ability to lift up to 15lbs.

Education and Training Requirements:

High School Diploma/GED, Associates Degree preferred. Minimum of 1 year experience in the field.