E-Commerce Manager

Pay: $84,000 - $105,000/year (dependent on relevant experience)

Bonus: 10% bonus potential

Benefits

• Medical / Dental / Vision Insurance
• 401(k) with company match
• Paid time off
• Paid company holidays
• Company provided cell phone, laptop, & vehicle

Key Qualifications

• We are looking for an individual with the following attributes: customer focused, creative thinking, problem solving, persuasive
• 4-year college degree or applicable work experience with e-Commerce preferred
• Advanced computer skills including MS Office Applications / Must be adept at working with multiple integrated systems / Strong working knowledge of internet browsers and cloud-based systems
• Must possess ability to present information and respond to questions related to an online sale system
• Excellent attention to detail, communication, and organizational skills
• Must have a clean and valid driver’s license (this position requires regular travel throughout H.O. Penn’s territory with occasional overnight stay)
• High Aptitude for learning new products and evaluating market trends and pricing

Responsibilities

• Financial stability through the successful sales of parts of recognized superior value using available eCommerce channels.

• Generate growth through eCommerce Parts sales
• Determine and fulfill customer needs
• Develop, plan, govern, and oversee strategic and tactical plans in conjunction with marketing and other department personnel to increase eCommerce user adoption
• Manage a portfolio of current eCommerce channels including, but not limited to Parts.Cat.com, Cat Integrated Procurement, and the Cat Central App.
• Develop long term prospecting & retentions plan for eCommerce customers across all platforms

• Fast, accurate service and maximum efficiency, productivity, and profitability through the effective management of department operations.

• Continually monitor, measure and improve processes
• Forecast and budget resources to satisfy Company targets
• Develop and/or implement initiatives that support the profitable growth of the eCommerce business
• Ensure all marketing requirements are up to date and presented on all eCommerce platforms by continuously coordinating with marketing department

• Enhanced digital experience for both internal and external customers.

• Work with the Parts Counter and other customer-facing personnel to demonstrate the features/benefits of our eCommerce channels, including conducting onsite customer demos and onboarding.
• Facilitate regular training sessions on new releases from the various Caterpillar eCommerce platforms, as well as leading training sessions for regular internal users.
• Provide an exceptional on-line inquiry and/or purchase customer experience by supporting and utilizing multiple communication channels such as live chat, email, phone, text messages, etc.

• A culture that focuses on safety and safe work habits

• Be an active part in the continuous improvement of H.O. Penn’s safety culture
• Timely completion of any required safety training for self (including all direct/indirect reports)
• Adherence to all Environmental, Health, and Safety Policies
• Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task

• Staff and develop people to achieve all key results

• Select & develop people
• Effectively manage the performance management process (goal setting, coaching, appraisal and rewards / consequence management)
• Build and maintain environment characterized by high productivity and morale

Physical Requirements

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.