Program Administrator

The Bloomberg Center for Government Excellence at Johns Hopkins University (GovEx or the Center) seeks to hire a Program Administrator to join our team of government, data, and performance practice experts to support senior government leaders across the United States, Canada, and Latin America to use data to get better results for residents.

GovEx's Office of Data Programs works directly with mayors and city leaders to empower them to improve the lives of their residents through the effective use of data. This team provides advising, coaching, training, and technical assistance to support cities in assessing and improving data capacity, enhancing city services and operations, evaluating programs, monitoring performance, and advancing data-informed approaches to solving challenges.

The Program Coordinator plays a critical role as part of the Data Programs team, supporting efficient team operations by organizing and managing resources, facilitating communication and workflows, coordinating project management tasks, managing client data, and coordinating team meetings and travel logistics.

Since 2015, GovEx has supported over 10,000 public sector leaders in 37 countries, and over 568 cities, counties, and states by providing coaching and technical assistance; research and analytics; training and capacity building; and human resource support. GovEx is a recognized leader in the provision of public sector training to upskill employees and improve data practices through self-guided courses and instructor-facilitated learning.

GovEx is dedicated to supporting governments in leveraging the power of data to identify, understand, and dismantle legacies of structural and entrenched racism. We seek candidates who are committed to using data-driven approaches to promote equity and justice in communities. For more information about GovEx, please visit GovEx Website.

Specific Duties and Responsibilities

• With oversight and direction from the Senior Director and Program Managers, the Coordinator plays a critical role in supporting the lifecycle of program delivery from outreach and recruitment, planning, and execution, to monitoring and close-out. Duties include:
• Coordinate logistics for external meetings, workshops, and training sessions to include travel coordination, materials preparation (e.g., draft agenda, collect relevant information), note-taking, and follow-up action items.
• Schedule, create agendas and facilitate internal team meetings using agile methodology values, principles and practices.
• Facilitate and improve operating practices, processes, and procedures (e.g., document management, forms control, standard operating procedure manual updates, etc.). Maintain accurate records, documentation, and files related to the programs.
• Oversee data entry processes and advise staff on best practices. Serve as a data steward, collecting, maintaining, reviewing, and analyzing stakeholder data to ensure quality, consistency, and accuracy in database management.
• In partnership with the Communications team and Program Managers, develop and execute communications strategy for outreach and updates to key stakeholders participating in GovEx programs.
• Assist in the creation and maintenance of project plans, schedules, and workflows. Track partner and client requests to support the Senior Director in managing internal capacity and coordinating timelines across programs and projects.
• Track and monitor the progress of projects and programs leveraging internal tools and software (such as AirTable, ASANA, and Hubspot); and prepare status reports for key internal and external stakeholders.
• Maintain a centralized project calendar to ensure timelines and deadlines are met.
• Assist with preparation of reports and summaries for management, funders, or partners.
• Serve as a point of contact between program teams and internal Offices, facilitating regular communication through status updates, meetings, and reports.
• Conduct and synthesize desk research as advised by the Senior Director.
• Perform routine administrative functions as needed, including scheduling, notetaking, and document management.
• Assist in tracking expenses and managing program resources.
• Participate in cross-departmental projects requiring administrative support.

Special Knowledge, Skills, & Abilities

• Experience working in and/or with local, state, or national governments.
• Knowledge of local or state government data and performance management practices is an asset.
• Successful experience in program management and project management of complex initiatives from design to completion.
• Ability to collect and synthesize information.
• Strong professional writing, public speaking and training skills.
• Ability to manage complex relationships with program stakeholders and funders.

Minimum Qualifications

• Bachelor's Degree.
• Two years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• At least 3 years of experience working in public policy, public administration, or a related field, particularly within local or state governments.
• Understanding of data and performance management concepts and usage in non-profit settings.

Classified Title: Program Administrator
Role/Level/Range: ATP/03/PB
Starting Salary Range: $46,200 - $80,800 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday 8:30am-5pm
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Ctrs for Govt Excellence & Public Innova
Personnel area: Academic and Business Centers