Customer Service Representative
eQHealth Solutions
Date: 1 day ago
City: Baton Rouge, LA
Contract type: Full time
Customer Service Responsibilities
- Provides courteous and prompt service to all internal and external customers.
- Research provider questions regarding status of reviews/authorizations
- Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
Call Management
- Understands when to escalate a call to a supervisor.
Data Management
- Enters all call data for tracking.
Outbound Communication
- Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.
Service Provision
- Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
- Identifies opportunities and recommends methods to improve service and work processes.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Administrative Data Clerk
Pala Group,
Baton Rouge, LA
$15
-
$20
per hour
4 days ago
Position Title: Administrative Data ClerkDate Posted: 12/16/2024Location: Baton Rouge, LAJob Category: Basic Application (PALA)Salary Interval: Full TimePay Range: $15.00 - $20.00Application Instructions: The data you enter in the online application, including the contents of all attachments, is subject to verification. It is your responsibility to ensure that all the information provided in the application is accurate.Position DescriptionPALA Interstate, LLCGeneral Description:...
Lab Assistant - Anatomic Pathology Lab (License Required)
Ochsner Health System,
Baton Rouge, LA
1 week ago
Region: Baton Rouge Region Facility: Ochsner Medical Center – Baton Rouge Location: Baton Rouge, LA Employment Type: Full time Job Category: Allied Health Job Number: REQ_00221848
We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned,...
Per Diem Home Injection Nurse Educator
Syneos Health Commercial Solutions,
Baton Rouge, LA
1 week ago
Description
You’re a clinician, a patient advocate, and an educator — and you excel at every one of them.
In this role, you will provide clinical expertise to patients through utilizing your clinical skills and education, helping them to improve patient outcomes. You may work across multiple therapeutic areas and work directly with patients to conduct in-home, disease state education...
