IT Technician

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life.

Job Purpose

To join a team of people with the mission: Relentless Commitment to Student Greatness in School and in Life . As an IT Technician, you will maintain system availability, ensure effective user support, and maintain software applications to manage CSUSA operations.

How You Will Impact Education

Instruction/Education Responsibilities

• Maintain system availability of critical and non-essential business systems
• Provide customer support through onsite presence and remote access.
• Monitor support requests to determine larger-scale issues.
• Inform supervisor of any issue out of the scope or skill range of Technician promptly.
• Maintain disaster recovery and prevention procedures.
• Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Perform other duties as delegated by Technician Supervisor.
• Follow federal and state laws, as well as company policies.

Required Qualifications and Skills

• Demonstrates enthusiasm and commitment toward the job and the mission of the company.
• Works and interacts with staff and relates to individuals at all levels of the organization.
• Ability to organize and manage multiple priorities.
• Strong customer orientation.
• Establishes excellent interpersonal skills between all constituents.
• Demonstrates excellent oral and written skills and ability in negotiating and influencing.
• High performance teams and a strong team player.
• Strong track record for analyzing complex problems/issues and recommending creative solutions.
• Proactive and takes initiative. Thinks creatively. Insists on highest level of quality.

Job Requirements

• Associate's degree from an accredited institution or equivalent combination of education and experience.
• CompTIA A+ Certified
• Thorough knowledge of Mac computers
• 1+ year of experience in the field related to the position.
• Must be able to transport self to various facility sites as required.
• Experience with complex systems and/or in an educational environment preferred.

Work Environment

• Student-centered working conditions

Physical Demands

• No physical exertion required.
• Required to sit for long periods of time.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.