Lean Site Consultant

Facility: North Fulton Hospital

Job Summary

The Lean Site Consultant is an internal Lean subject matter expert, who will lead the implementation of problem solving and continuous process improvement through facilitation of cross-functional teams towards sustainable, repeatable, and quantifiable results. This role will drive strategic deployment that will enhance patient care, quality and safety, as well as key systems, by building effective customer-focused relationships, and deploying a process improvement strategy utilizing Lean concepts. This individual supports the implementation of the Site's Strategic Plan as developed by the site and system executive leadership team in collaboration with the Lean Transformation Office (LTO), as well as for deploying the WellStar Lean Strategy. The role will support Executive Sponsors, Process Owners, physician and administrative leaders, and front-line staff. Provides facilitation that challenges status quo thinking and resolves conflicts within teams to ensure forward progress while breaking down barriers. The Lean Site Consultant provides training and coaching to develop the workforce at all levels of the site, including the Lean Site Facilitators. Leads the knowledge transfer of Lean philosophy and methodology, including A3 thinking. This role is responsible for influencing change by advocating for excellence. This position will report directly to Director/Executive Director/AVP of Quality and Safety at their site, with a dotted line to the AVP, WellStar LTO.

Core Responsibilities And Essential Functions

Management system and site strategic Lean initiatives * Communicate regularly and effectively with executive sponsors, team leaders, process owners, and other stakeholders about team progress toward goal achievement, critical factors and obstacles. * Lead and facilitate improvement events and projects of a complex nature with minimal oversight, including assessment, planning, event facilitation and follow-up/sustaining outcomes. Meet quality standards and the production of expected deliverables during all phases of the event and project life cycle. * Utilizes strong project management skills for each initiative including: developing clear project A3, proper scoping, timeline management, data collection, and pre-project communication plans. Keeps projects on track and key sponsors informed and engaged. Utilize escalation plans and countermeasures when project timelines or outcomes are at risk. * Collect and analyze Lean process data, identifying opportunities, developing solutions, implementing improvements and assist operational management to ensure sustainability. * Gather and track the return on investment Teach, Mentor and Coach Lean concepts * Act as a change agent to instill process improvement culture throughout the organization. * Teach the Lean improvement mindset and concepts for all levels of the site through classroom, workshop and project-based coaching. * Mentor and coach leadership teams in establishing and maintaining the strategic focus areas, action plans, dashboards, linked measurement system, and checking process to execute the work. * Partner with operations to develop, implement and sustain the WellStar management system model, thus supporting the organizations goal deployment process. * Support the development of leader standard work for a linked checking system and a linked learning system that connects organizational priorities to the work at the front lines. Deployment of a system wide process improvement strategy utilizing key Lean resources. * Under the direction of the site Quality Lead, deploy and maintain a standardized WellStar Lean Standard Work process improvement methodology. * Utilize WellStar standardized checklists, roadmaps, standard work instructions, job aids and other tools to support the adoption of sustainable, repeatable and quantifiable process improvements. * Partner with system LTO resources to ensure WellStar Lean Standard Work processes are followed and provide feedback. Elevate concerns as appropriate to validate consistency. Provide continuity / connectivity between system level departments and initiatives. * Identify and facilitate cross functional improvement opportunities to leverage resources and learnings across the system. Such opportunities may include (but are not limited to) Quality and Safety, EHR implementation and optimization, Clinical Operations, Medical Staff, PI teams, Magnet designation and Baldrige. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

Bachelor's Degree Required and Master's Degree in Business, Operations, Engineering, or Healthcare Administration or Sciences Preferred

Required Minimum License(s) And Certification(s)

All certifications are required upon hire unless otherwise stated.

Additional License(s) And Certification(s)

Lean Certification Required and Six-Sigma, and PMP Preferred

Required Minimum Experience

Minimum five (5) years of experience in a dedicated continuous improvement role utilizing Lean methodology required (within a healthcare environment preferred). Required and Seven (7) or more years of experience within a healthcare environment Preferred and Experience leading complex, multi-department Lean initiatives in healthcare organization(s). Required and Experience in a strong model of coaching and mentoring others in the concepts and tools of Lean Required

Required Minimum Skills

Strong demeanor and style to quickly establish credibility throughout any level in the organization. Able to influence positive and sustainable change, within and across, various functional areas. Proven success in partnering with operational leaders to accumulate, analyze, and concisely present data. Formulate actionable plans that are prioritized most closely around key issues and that align with strategic initiatives. Well organized, disciplined and persistent. Driven to overcome complex barriers to achieve objectives. Creative problem-solving, and the initiative to lead and effectively manage change. Well versed in MS 365 Products and project management software.