Benefits Service and Account Associate

All about us

You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is located within our Fargo, ND office and is asked to work in office full-time.

This position is eligible for internal and external applications.

Pay information

• Pay Level: 017
• FLSA Category: Non-Exempt - Hourly
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Benefits Service and Account Associate is responsible for providing day-to-day record-keeping activities and basic accounting functions for benefits plans on behalf of Blue Cross Blue Shield of North Dakota (BCBSND). This position handles the processing and posting of fringe benefit payments, performs general ledger balancing and verifies and maintains the collection of health premiums for plan participants. The Benefits Service and Account Associate calculates and maintains participant accounts ensuring elected investments are correct and responds to benefit questions and issues.

Your responsibilities will include

• Processes day-to-day administration of programs to ensure efficient and accurate transaction processing and timely, accurate responses to benefit questions and issues.
• Performs updates to participants accounts to show contributions, account balance and additional elected investments.
• Distributes benefits according to plan specifications to include pension, vacation and holiday distributions and calculates and keys premium rates for various fringe benefit plans.
• Reviews account balances that are the result of the total debit and credit activity as of a specific date and time for all accounts. Reconciles assigned general ledger accounts according to schedule, including investigating and resolving differences and posting correcting entries and provides periodic account activity statements to participants.
• Handles the processing and posting of fringe benefit payments from employers, third party administrators, employees and other entities to the appropriate financial institution accounts. Produces employer informative notices about fringe benefit payment calculation errors.
• Reconciles and researches payment issues and may void or reissue payments.
• Validates new and existing participants ensuring monthly eligibility functions are being maintained. Notifies participants with billing letters who do not meet the eligibility requirements. Updates systems when participants who are no longer eligible due to non-payments and verifies and maintains the collection of monthly/quarterly health premiums for plan participants.

What you need to succeed

• A High School Diploma / GED and at least 1 year of experience in basic accounting, bookkeeping, administrative, clerical or related experience.
• Ability to analyze problems and communicate proposed solutions.
• Consistently maintains a high level of productivity and manages time effectively.
• Pays close attention to the details of all work and strives for a high level of accuracy.
• Responds positively to a changing environment while maintaining work efficiency.
• Possesses strong communication skills.
• Meets or exceeds customer expectations.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards.

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email [email protected].