Desk Operations Specialist - Lab Medicine

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity, and inclusion, and provides the resources you need to succeed.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The desk operations specialist (DOS) facilitates patient visits and supports the healthcare provider by anticipating and responding to patient needs and requests of the healthcare team. This role allows care providers to focus on patient care by coordinating details of patient visits, which includes: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, and managing the flow of patient materials. Obtains or verifies patient demographics and medical insurance information, properly advises patients of scheduling delays or changes, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, and managing patient appointment communications. Able to navigate through multiple electronic applications and devices, including iPads/tablets and assisting patients in using kiosks.

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, and verifying patient appointments in the EHR. The DOS is responsible for understanding and enforcing entrance utilization and related policies (e.g., masking, badging) and engaging security, nursing, and other multidisciplinary team members as needed. Requires effective communication, excellent customer service, and conflict de-escalation skills.

This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

Qualifications

High school diploma/GED and a minimum of two years’ customer service experience in a multi-tasking environment, such as a call center, administrative/physician's office, or retail/service industry; OR Associate’s Degree. Individuals without relevant medical education or experience will be required to complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a healthcare-related field is preferred. Exposure to electronic health records is preferred. Ability to work independently, multitask without compromising quality, and communicate effectively is required. Must be flexible and adapt to a changing work environment. Basic Life Support (BLS) may be required in some areas.

Exemption Status Nonexempt

Compensation Detail $20.61 - $28.91 / hour

Benefits Eligible Yes

Schedule Part-Time

Schedule Details 7:30am - 6pm Thursday and Friday each week

Weekend Schedule Saturday or Sunday shift 6:30am - 1pm four times a year.

Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer, Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees. Women, minorities, veterans, people from the LGBTQ communities, and people with disabilities are strongly encouraged to apply.