Learning & Development Manager - Santa Fe, NM (Midtown Branch)

Role:

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and our workforce. Exemplify Del Norteno Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the development and training needs of the staff and recommend an appropriate training solution. One of the primary means to achieve this is to develop a highly effective level of training courses and develop each employee to their highest potential through training, coaching and leadership.

Salary:

The salary range for this position is $69,333.89 to $86,667.36 New hires typically brought into the organization at a rate between the range minimum and the range maximum, depending on the qualifications, internal equity and the budgeted amount for the role.

Work Location:

Midtown Branch located in Santa Fe, NM.

Essential Functions & Responsibilities:

• Identification and implementation of training and development needs for L&D staff, including cross-training and succession planning.
• Building and managing vendor relationships.
• Compliance with all related policies, procedures and regulations; the documentation and improvement of department processes and procedures.
• Serve on cross-functional project teams, ensuring all associated tasks are completed timely
• Assist in the selection of talent to serve as effective role models and coaches.
• Supervise Learning & Development staff in alignment with the credit union’s management philosophy.
• Oversee the daily operations of the department while developing and motivating high performance. Completes and administers performance evaluations.
• Assist in the administration and facilitation of the Leadership and Management Development programs.
• Facilitate, model and coach the principles of Thought Patterns for High Performance.
• Apply learning theories, while evaluating the current training curriculums to gauge effectiveness and to determine effective instructional methods that improve processes and procedures.
• Review data for trainee progress obtained through routine tests, observations, surveys and feedback from the trainees and supervisors.
• Collaborate with Knowledge Management in their efforts to gather. Create and maintain organizational knowledge.
• Collaborate with Managers to identify areas for training and process improvement, incorporating performance excellence, education, and staff development, ensuring achievement of their highest potential.
• Serve on cross-functional project teams and ensuring tasks are completed timely and training content is highly effective.
• Administration and maintenance of L&D associated systems (i.e. BVS, LinkedIn Learning).
• Performs other duties as assigned.

Knowledge and Skills:

Experience:

Five years to eight years of similar or related experience.

Education:

(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills:

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills:

Must demonstrate solid leadership and member service skills
Handles sensitive information with complete confidentiality and professionalism
Professional appearance & demeanor.
Excellent verbal & written communication skills, both verbal and written
Critical thinker / Effective problem solver
Collaborative service skills
Proven, effective manager of high performers
Willing and eager to exceed expectations
Demonstrated excellence in all aspects of branch operations and administration
Demonstrated proficiency with 10 key calculator, Windows and other MS Office applications

Physical Requirements:

May require siting or standing for long periods of time; lift up to 20 lbs.

Work Environment:

May involve work schedules outside a normal business work days or hours, in order to meet the needs of the organization. Travel between credit union offices required. Must have reliable transportation.