Territory Account Representative

Company Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare environment.

Position Overview: We are seeking a highly an ambitious, energetic, and customer focused Territory Account Representative to join our team in our office in Naperville, IL. You will play a key role in supporting MedPro’s growing customer base. We have big goals and are looking for people to get us to the next level. If you want to be part of a fun and high-energy, work environment we want to talk to you!

Mission Statement: As a Territory Account Representative, our mission is to drive value and satisfaction for our clients by cross-selling innovative compliance solutions managing service adjustments, and ensuring a seamless, personalized experience that promotes growth and fosters long-term client retention.

Compensation & Benefits:

• Competitive Compensation: OTE of $75K-$100K with uncapped commissions—earn based on your performance!
• Fun & Supportive Work Environment: Join a high-energy, positive team that loves celebrating success and supporting each other.
• Growth Opportunities: We're big on promoting from within—advance your career with on-going training and mentorship from experienced leaders.
• Work-Life Balance: Enjoy summer hours, paid time off, and flexible scheduling.
• Comprehensive Benefits: Health, dental, and vision insurance, along with a generous benefits package.
  
  
  

Responsibilities:

• Quota Management: Meet daily quota expectations by focusing on sales activities and value-added services, such as compliance initiatives and other revenue-generating activities.
• Value-Based Sales: Utilize ‘Value-Based Sales Skills’ to uncover clients' existing service issues and needs, explain contract obligations, and provide alternative solutions.
• Customer Support: Respond to customer concerns and proactively contact customers to ensure satisfaction.
• Creative Problem-Solving: Determine customers’ needs and negotiate appropriate resolutions by right-sizing, price adjustments, and resolving service quality issues.
• Sales & Customer Engagement: Achieve sales activity and targets through engaging customers via phone and email.
• Relationship Building: Establish and maintain relationships with decision-makers and key stakeholders.
• Customer Records Management: Document and update customer records based on interactions.
• Retention Efforts: Retain customers at risk of cancellation or identified as potential lost business.
• Collaboration: Work with cross-functional team members, including operations, billing, collections, and sales departments, to provide exceptional solutions.
• CRM Usage: Ensure correct usage of CRM and other sales applications.
  
  
  

Qualifications:

• Bachelor’s degree in business, Marketing, or a related field is preferred, but not required, or an equivalent combination of education and experience.
• 2+ years of experience in sales or account management.
• Proficiency in CRM software, Microsoft Office Suite, and excellent interpersonal communication skills.
• Proven success in meeting or exceeding sales targets.
• Strong organizational skills with the ability to manage multiple clients and priorities at once.
• Passionate about delivering exceptional customer service and building long-term relationships.
• Ability to collaborate across departments to provide solutions and ensure client satisfaction, strong account management skills and account resolution abilities.
• Should your application be shortlisted, we’ll send you a short sales skills assessment as part of the recruitment process prior to scheduling your initial interview.
  
  
  

EEOC Statement

MedPro Disposal is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.