Director of HR, Finance, and Operations

SCOPE
South Bronx United Inc. (SBU) is a sports-based youth development organization that uses soccer as a tool for social change. Its mission is to prepare youth to succeed in high school, college, careers, their community and beyond. SBU serves more than 1,700 boys and girls annually through programming on the field and in the classroom, including academic enrichment and tutoring, college prep, mentoring, leadership development, health and wellness, immigration legal services, and other individual and family supports. The majority of youth served are from immigrant families and many were born outside of the country. SBU makes a significant difference in the lives of its youth. In the last five years, 100 percent of youth in the organization’s core program, the SBU Academy, have graduated high school, 94 percent have graduated in four years, and 94 percent have gone on to attend college.

RESPONSIBILITIES

1. Manage staff recruitment, hiring, onboarding, and exiting.

• Manage all recruiting efforts for part-time and full-time paid employees - including use of multiple hiring platforms and creative strategies to expand recruitment net.
• Develop and oversee equitable, efficient, and effective hiring and onboarding practices and systems across the organization that align with the organization’s desired staff culture and values.
• Train and support staff on their role in the hiring and onboarding process to ensure collaboration and consistent implementation of best practices and procedures.
• Support orientations for new staff and interns, including communicating staff policies and expectations and orienting staff to the HR systems.
• Manage employee exit procedures including exit interviews and material management.

2. Manage the organization’s human resources systems, employee benefits, employment data, and HR policies.

• Serve as the liaison between South Bronx United, its staff, and the Professional Employer Organization (PEO) and other benefits and payroll providers.
• Efficiently manage and process payroll, time and attendance, and benefits through online systems.
• Train and collaborate with staff managers to ensure time tracking, reporting, and approvals are completed in a clear and timely manner.
• Work with the Executive Director and other key staff to address general human resource system issues.
• Track all required staff trainings and certifications to ensure all employees are up to date and in compliance with organizational requirements.
• Oversee SBU’s annual goal setting and performance review processes.
• Manage annual staff service position partnerships (e.g., AmeriCorps), collaborating with relevant staff to ensure all timelines and partnership requirements are met.

3. Partner with the Executive Director and program staff to foster a positive and inclusive work environment.

• Foster a positive work environment by addressing employee concerns, resolving conflicts, and ensuring fair treatment for all team members.
• Develop and implement HR policies and procedures and ensure all staff are in compliance with organization expectations and policies.
• Track and analyze staff engagement and retention trends, providing regular reports and recommendations to Executive Director, Directors, and managers.
• Develop initiatives that promote job satisfaction and staff retention.
• Collaborate with Executive Director and Directors on workforce planning, succession planning, and organizational structure to ensure scalability and flexibility.

4. Oversee the strategic direction and implementation of volunteer recruitment management activities.

• Collaborate with volunteer management staff to support recruitment and onboarding of volunteers and interns.
• Support the growth and development of volunteer management staff.
• Utilize data to reflect on and improve volunteer recruitment and retention.

5. Manage organization’s financial operations in collaboration with Executive Director and financial operations consultants.

• Oversee financial operations and contracts related to employees, contractors, accounts payable, and reception.
• Collaborate with the bookkeeper and consultants for accurate and efficient categorization and record keeping.
• Implement purchasing and reimbursement procedures for staff, contractors, and volunteers.
• Train staff in efficient expense management.
• Review financial statements and reports for the Board of Directors and other stakeholders.
• Collaborate with Executive Director on revenue and expense oversight and cash management.
• Ensure compliance with all applicable accounting standards and regulations.

6. Oversee all aspects of office operations, including staffing, facilities management, IT support, and procurement.

• Develop and implement systems and processes to improve operational efficiency.
• Ensure the security and safety of the organization's assets.
• Manage Operations Coordinator and part-time reception staff to ensure office operations that are clean, efficient, responsive, and supportive of staff.
• Support Operations Coordinator in establishing efficient processes of facilities management, vendor relationships, purchasing, and inventory management.
• Support Operations Coordinator and reception staff in managing organization’s customer service operations and communications including phone, email, online platform messaging, and in-person visitors.
• Implement and train staff on organization-wide technology service providers (e.g., Salesforce, Zoom, LeagueApps).

KNOWLEDGE, SKILLS, AND ABILITIES

• Professional background with a minimum of five years’ experience in finance, operations, business, human resources, customer service, or other related field.
• Bachelor’s Degree.
• Strong interpersonal, communication, and customer service skills.
• Strong analytical and organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Friendly demeanor on the phone and in person.
• Strong computer proficiency with emails, Microsoft Office, and internet applications, and an ability to quickly learn online platforms.
• Strong understanding of nonprofit accounting principles and practices.
• Experience with staff and performance management systems and processes.
• Basic hardware and IT knowledge.
• Effective in multi-cultural and cross-cultural settings and understanding of individuals of all backgrounds.
• Ability to work in a fast-paced environment and with a developing nonprofit organization.
• Bronx native or familiarity with the South Bronx community and immigrant communities is a plus.
• Spanish or French proficiency is a plus.

SCHEDULE

Full-time, in-person required

BENEFITS

• Full-time, Salary range of $65,000-$90,000 with opportunities to grow.
• Full health insurance coverage, with dental, vision, and FSA options.
• Commuter Benefits, employer-managed 401k, paid parental leave.
• 26 PTO days annually, plus the office closure the last week of the calendar year.
• Additional benefits and perks through Insperity PEO.
• Significant staff discount at Clubhouse Café coffee shop located at the office.

TO APPLY

Send a cover letter and resume with subject line: “Operations Manager” to [email protected]