Solutions Engineer

Level: 3

Salary band: $120,000-$160,000

Bonus: 5% performance-based, discretionary

Hybrid

At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

• Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
• Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
• Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
• Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
  
  

We are looking for a Solutions Engineer (SE) to work alongside Field Applications Scientists (FAS), liaising with customers and Internal Engineering/Product teams to leverage their Subject Matter Expertise (SME) to help develop new and novel solutions.

Why is this role important for Automata?

We are currently experiencing increased demand for lab automation, as well as the testing of new tools to further empower scientists.

In this role, you will:

• Act as a technical liaison between internal teams and customers to ensure accurate interpretation of scientific protocols and workflows in the LINQ platform.
• Develop initial design concepts into complete solutions, including CAD designs (Onshape), custom parts, and Python SDK workflows.
• Conduct product and software demonstrations, assist with RFI/RFP responses, and lead solution design discussions and customer workshops.
• Manage multiple customer projects, write User Requirement Specifications (URS), and evaluate internal processes for improvement.
• Attend trade shows, on-site customer visits, and travel internationally (15% with notice).
  
  

What it takes:

• Practical experience working on large-scale Engineering projects, in particular system design (CAD), estates and deployment.
• Ability to work independently and interdependently across diverse groups inside/outside the organization.
• Ability to work in situations with high levels of uncertainty.
• Excellent written and oral communication skills.
• High level of commitment, initiative and willingness to learn new skills.
• High competency in Python.
• BE, BEng or similar with 2-3+ years of experience in a relevant field.
  
  

Nice to haves:

• Experience in the life sciences industry/liquid handling automation.
• Previous experience in customer-facing positions.
• Project Management experience.
• Understanding of automation and robotic systems.
  
  

US Team Benefits

• Healthcare Competitive healthcare for you and your family
• 401k We offer a 401(k) retirement savings plan
• Well-being budget Invest in your own well-being, personal growth, and hobbies
• Holiday 30 days + public holidays
• Additional leave days Time off for dependents,'Me days', birthdays and volunteering days off
• Birthday trees Planting a tree for every employee on their birthday, every year
• Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery
• Mental health support Emotional support tool 'Spill'
• Career progression frameworks Each department & discipline has a progression framework
• Flexible working Work when and where is best for you
  
  

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.