Security & Loss Prevention Specialist

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every employee is to promote our mission:

Inform. Outfit. Excite.

General Description of Position:

The Security and Loss Prevention Specialist plays a vital role in enhancing the customer experience by fostering a positive and welcoming environment. This position focuses on greeting customers as they enter and exit the store, utilizing soft skills to create a friendly and approachable presence.

Beyond serving as a welcoming face, the Specialist acts as a visual deterrent to potential theft or dishonesty and provides support with loss prevention and security concerns when needed. Building strong relationships with both customers and staff is central to this role, ensuring a balanced approach to safeguarding people, assets, and the store’s overall environment.

This role is also a key ambassador of Next Adventure’s core values, which include growing community through compassion, being reasonable, ethical, and balanced, and embracing openness and authenticity. The Specialist is expected to embody these principles by adhering to company policies, promoting a positive and inclusive workplace culture, and contributing to a cohesive team dynamic that enhances the customer experience.

Job Responsibilities:

• Provide excellent customer service during every shift and at every opportunity. Next Adventure is known for friendly, honest, and knowledgeable staff who guide customers through some of the best shopping experiences around. We're not just selling gear—we're selling the journey.
• Greet customers warmly, demonstrating courtesy, respect, and a commitment to creating a positive shopping experience.
• Maintain a professional, friendly, and attentive presence in the designated area, typically at the front of the store.
• Be a positive and supportive part of the team, fostering collaboration and camaraderie.
• Use effective written and verbal communication skills and leverage established communication systems to their fullest.
• Assist with calls throughout the store, ensuring timely and helpful responses.
• Respond to customer inquiries by directing them to the appropriate department, store management, or associates.
• Serve as a visible deterrent to potential theft or dishonest behavior while maintaining a friendly demeanor.
• Actively prevent theft of unpaid items through verbal communication and engagement.
• Familiarize yourself with and understand the Store Emergency Response policy to effectively handle incidents.
• Adhere to all company policies and procedures to ensure a safe and compliant working environment.
• Wear the full, company-approved uniform at all times to maintain a professional appearance.
• Observe and promptly report any suspicious behavior or critical incidents to store management.
• Coordinate with first responders, Central Eastside, and community partners to address situations involving unwanted customers on the premises, ensuring they are either removed or provided with appropriate assistance.
• Conduct a closing safety sweep of the store in coordination with a member of the management team.
• Accurately document incidents and generate detailed reports as required, following company protocols.
• Visit other locations as needed to provide support and maintain consistency in safety and loss prevention practices.
• Perform additional duties as assigned by management to support store operations and safety.

Qualifications:

• Valid Oregon Driver’s License and reliable transportation.
• Genuine interest in pursuing a career in retail Loss Prevention.
• Professional, courteous, and composed demeanor, even under pressure.
• Strong critical thinking, decision-making, and observational skills.
• Excellent verbal and written communication skills for clear and professional interactions.
• Familiarity with local and state laws relevant to retail security and loss prevention.
• Ability to work independently with a proactive and resourceful approach.
• Effective organizational and time management skills to prioritize tasks efficiently.
• Physical ability to stand for extended periods.
• Must be 18 years or older.

Preferred Qualifications:

• DPSST Certified
• Proficiency using MS Office, Digital Cameras, and CCTV operations
• Preference will be given to applicants with at least three (3) years of loss prevention experience, but all applications are welcome.
• Applicants must be available for weekends, after hours, and occasional out of town and overnight work.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews.
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance – Aetna & Principal
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Circuit Bouldering Gym Daily Passes
• The Source Climbing Gym Daily Passes
• Membership discounts at Movement and PRG
• Access to Industry Pro Deals on products, events, lift tickets, and more