Field Service Technician II

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI’s Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform service support activities, troubleshoot, and repair IT Cooling products and electro-mechanical equipment. This role also includes providing scheduled technical sales or service support for our valued customers.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of IT Cooling products at customer sites.

• Troubleshoot with Expertise: Diagnose refrigeration and electro-mechanical equipment issues using schematics, mechanical drawings, troubleshooting documents, and hand-held or computer-based test equipment.

• Handle Refrigerant Systems: Perform repairs and maintenance, including leak detection, reclamation of refrigerant, evacuation, and charging of R410A systems.

• Fix HVAC Systems: Evaluate, troubleshoot, and repair HVAC electric, control systems, and other engineering products.

• Perform Key Refrigerant Tasks: Reclaim, measure, charge, pressure test, and evacuate HVAC units as needed.

• Provide Technical Support: Offer expert guidance to internal and external customers, including third-party service organizations and end users.

• Inspect and Test: Examine returned products, components, and systems to determine defects or operational status.

• Be On-Call for Emergencies: Schedule and deliver emergency technical support and field service on an on-call basis.

• Document Thoroughly: Maintain service records and prepare documentation related to installation, testing, repair, and customer support.

• Support Field Projects: Assist with power equipment projects when required.

• Submit Reports Accurately: File timely and accurate expense reports in compliance with company policies.

• Be a Positive Representative: Further the goals and positive image of the division by conducting business cooperatively with other MEPPI departments, customers, and suppliers.

What You Bring:

• Education: Associate degree in HVAC, Electrical, Electronics, or a related technical field, with 2-5 years of experience troubleshooting and repairing HVAC systems—or equivalent education and experience.

• Technical Knowledge: Intermediate knowledge of HVAC systems through experience or successful completion of technical training courses.

• Certification: EPA Section 608 certification is required.

• Proficiency with Tools: Advanced knowledge and proficiency with mechanical and electronic test equipment.

• Technical Reading Skills: Ability to read and interpret technical drawings, blueprints, electrical schematics, and bills of materials.

• Problem-Solving: Advanced analytical and problem-solving skills to diagnose and resolve complex issues.

• Communication Skills: Advanced interpersonal communication skills to effectively engage with customers, employees, and vendors.

• Tech-Savvy: Intermediate computer skills with an emphasis on Microsoft Office products, timekeeping systems, and expense reporting systems.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: 401(k) plan with MEPPI matching up to 4% of your contributions.
• Generous Paid Time Off: Begin earning vacation after 90 days, plus 12 paid holidays per year.
• Career Development: Access to training programs and educational assistance.
• Exclusive Employee Discounts: Profit sharing and discounts on products and services.

Why MEPPI?

At MEPPI, you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, join our collaborative environment where your ideas matter.

About Us:

Mitsubishi Electric Power Products, Inc. is a leader in power systems, rail transportation, and large visual displays. Join us to drive the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies for this job posting.