Dispatcher Level II

ECS is seeking a Dispatcher Level II to work in our Ft. Worth, TX office.

Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases. Provide training to Entry-Level and Level I Dispatchers.

Minimum Requirements:

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

In addition to the above minimum requirements, prior experience with alarm monitoring and
computer-aided dispatch (CAD) software is desirable.

Meet the requirements of a Dispatcher Level I:

• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems, make required notifications and dispatch appropriate personnel.
• Conduct incident reporting.
• Utilize investigative databases.
• Receive and process emergency and routine calls.
• Obtains and record all information regarding type of incident, exact location, and other pertinent information including but not limited to potential threats, risks or hazards. Track all calls received via phone and radio and archive the data via entry into the CAD software. Process requests for information in regard to vehicle registration, driving records, and criminal history warrant checks, etc. utilizing NCIC/Criminal Justice Information Services (CJIS) software/database.

Level II Requirements:

• Must be a Dispatcher Level I or equivalent for a minimum of six (6) months.
• Must have received above average performance ratings as measured by the supplier's performance rating system (if being promoted).
• Must be able to work in a high pressure situations.
• Must be able to communicate orally and in writing sufficient to obtain and disseminate, clear, concise information.
• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems.
• Perform non-emergency and emergency dispatch.
• Conduct incident reporting.
• Utilize investigative databases.
• Assist Site Manager in training Entry-Level and Level I Dispatchers.
• Accept temporary Lead Dispatch duties as needed.
• Provide guidance on Watch Desk protocols to US Postal Inspection Service personnel in a professional manner.
• Maintain working knowledge of Watch Desk applications, databases, and protocols.
• Primary point of contact for all USPIS and OIG personnel for entering and clearing Warrants Articles, Securities, Vehicles, and any other pertinent data into the NCIC and NLETS databases.
• Enter, update, and retrieve information from a variety of computer systems including NLETS and NCIC.
• Read and interpret reports and communicate results with internal external Law Enforcement personnel.
• Complete, review, and maintain Microsoft Office reports and spreadsheets.
• Communicate directly with US Postal Inspection Service personnel as needed.