Desk Clerk - Homeless Outreach Program

HOP- Westside Safe Haven (WSH) is a 13-unit low-barrier housing program providing on-site clinical supportive services for individuals experiencing homelessness with severe mental illness, often reluctant to access services or housing. Unhoused community members with severe mental health challenges struggle with conventional shelter and housing due to their symptoms, leading to chronic homelessness and risk of serious harm. By employing a housing first, trauma-informed, client-centered approach, Westside Safe Haven aims to meet immediate needs and assist individuals in achieving their goals.

You will greet, sign in, and provide excellent customer service to Thresholds clients, staff, and guests. As a central part of the location, you will build cordial relationships with the clients and contribute to a pleasant atmosphere. Desk clerks ensure safety by monitoring security cameras and keeping doors secure. You will contribute to client recovery by communicating with clinical teams. Additionally, you will support the program by answering and transferring phone calls, sorting mail, and completing other administrative tasks.

Opportunities for paid training and professional development, including clinical skills learning, will deepen your knowledge of the mental health field. Thresholds fosters growth in administrative, leadership, or clinical skills.

To succeed in this role, you need:

• Passion for mental health advocacy
• High school diploma or GED
• At least 21 years old
• Reliable transportation to work location
• Effective communication and relationship-building skills
• Attention to detail and dependability
• SHIFT: Wednesdays - Saturdays 3:00 PM - 11:00 PM

Essential Duties:

• Ensure safety and security by greeting and checking in all residents, staff, and visitors.
• Log all events, activities, and incidents during your shift.
• Assist with wellness checks and member logs.
• Assist with day-to-day administrative operations.

Education and Requirements:

• High School Diploma/GED required.
• Experience in a related field preferred.
• At least 21 years old.
• Competitive Pay - $18.30/hour
• Generous Paid Time Off Policy (Vacation, Sick, Personal Days)
• 4 Medical Insurance Plans
• Dental Insurance
• Vision Insurance
• 403(b) with 3% employer match
• Mileage Reimbursement
• Public Service Loan Forgiveness
• Supervision for Clinical Licensure at no cost (LSW, LCSW, LPC, LCPC)

Our culture is supportive, and you will collaborate with your team to coordinate client care and address challenges. Deepen your understanding of harm reduction, trauma-informed care, and other clinical best practices through training and professional development, including clinical supervision. This provides invaluable experience and career growth opportunities within Thresholds.

Thresholds is committed to diversity, equity, and inclusion, fostering an environment where all feel valued and respected. Click here to learn more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own or another's pay, unless it is part of their essential job functions.