Account Manager

At CSC, we equip innovators with the tools they need to accelerate progress and build a better future. Established in 1986, CSC Leasing is a family-owned, independent equipment financing company headquartered in Richmond, Virginia, with regional offices throughout the United States. Our mission is to assist businesses of all sizes in acquiring essential assets in a cost-effective manner through innovative and competitive leasing programs. Over the past four decades, CSC has built lasting relationships with a diverse clientele, ranging from start-ups to Fortune 500 companies, and across various industries including life sciences, biotechnology, clean-tech, AI, manufacturing, and more.

With over $2 billion in financed transactions and $1 billion in assets under management, CSC’s track record speaks to our deep industry knowledge, exceptional experience, and community-centered approach. We partner with companies across a wide variety of sectors. Many of our clients are driving innovation in agriculture, food & beverage, healthcare, manufacturing, and technology. Whether you’re a rapidly growing start-up or a well-established corporation, CSC’s responsive, relationship-oriented service is designed to meet your unique needs, no matter your industry or credit profile.

The Opportunity:

In support of CSC’s continued growth, we recognize the crucial role of a Richmond-based Account Manager in fostering enduring, trust-based relationships with our valued customers. The Account Manager's key responsibilities include overseeing the lease commencement process for both new and existing customers, ensuring seamless onboarding, efficient procurement, and top-notch customer service. This role also involves close collaboration with the Sales Team to address client queries and unearth new business opportunities within our existing portfolio. The account Manager's primary focus is on nurturing strong relationships with CSC customers, thereby ensuring their long-term satisfaction and engagement.

Primary Responsibilities:

• Client Relationship Management: Serve as the primary point of contact and client relationship manager throughout the onboarding process and ongoing account management. Cultivate strong, long-lasting relationships with key accounts and partners to build trust and loyalty.
• Project Management and Onboarding: Communicate expectations clearly and outline each step of the lease origination process, from onboarding to lease commencement. Drive the process to successful completion, ensuring a seamless, efficient, and enjoyable experience for all clients.
• Team and Client Collaboration: Collaborate with internal teams to ensure the successful execution and delivery of services. Proactively manage timelines and outcomes to meet client expectations and work closely with the Sales team to identify new business opportunities within the existing client base.
• Document Generation and Management: Handle the development, delivery, and execution of documentation, ensuring compliance and alignment with client requirements while adhering to company quality and risk prevention standards.
• Client Support: Provide proactive and consultative support to enhance client retention and satisfaction. Address, escalate, and resolve client issues with a customer-centric approach and solutions-oriented mindset.
• Order Management: Accurately enter client orders within the CRM platform. Partner with the Procurement team to ensure client orders are processed as expected to meet client deadlines and expectations.
• Subject Matter Expert: Serve as the account management expert, providing insights and guidance on best practices, procurement options, and solutions to enhance client experience and drive growth.

Process Innovation:

• Peer Support: Provide training and support to peers as needed.
• Additional Duties: Perform other related tasks as assigned to support the team and operations.

Competencies:

• Relevant Experience: Demonstrated experience as an Account Manager or in a related role, showcasing a strong understanding of client management.
• CRM Proficiency: Familiarity with CRM platforms, particularly Salesforce.com, to effectively track and manage client interactions.
• Client-Focused Solutions: Proven track record of delivering tailored, client-centric solutions, embodying a commitment to excellence, professionalism, and accountability.
• Cross-Departmental Communication: Ability to communicate effectively across all levels of the organization, demonstrating high emotional intelligence and adaptability.
• Interpersonal Skills: Excellent interpersonal, teamwork, and active listening abilities to foster collaboration and build strong relationships.
• Sales and Financial Acumen: A keen interest in working within a sales-driven environment, coupled with a strong financial understanding.
• Communication Skills: Superior verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Organizational Skills: Strong organizational capabilities and effective time management, with a proactive approach to owning the process from start to finish.

Requirements:

• Two or more years of account management or a related field
• Proficiency in CRM software and Microsoft Office Suite.
• A strong understanding of equipment leasing or similar industry

CSC Leasing is an Equal Opportunity employer. All applicants for employment will be considered on the basis of their demonstrated ability and competence without discrimination on the basis of their race, color, religion, sex, gender identity, age, national origin or ancestry, disability, sexual orientation, marital status, veteran status, membership in the uniformed services, genetic information, or any other basis defined or protected by federal, state, or local laws.