Customer Support Assistant

Department: Linked Light Pulse

Location: Chicago, IL

Compensation: $48,000 - $52,000 / year

Description


Job Description:
We are looking for a detail-oriented and proactive Customer Support Assistant to join our dynamic team in Chicago, IL. The ideal candidate will provide exceptional customer service, manage inquiries, and resolve issues while ensuring a positive experience for our clients. You will work closely with the customer support team to maintain high levels of satisfaction and improve our service offerings.


Key Responsibilities


Responsibilities:

• Provide prompt and professional assistance to customers through phone, email, and chat channels.


• Assist customers with product-related questions, troubleshooting, and inquiries.


• Process orders, returns, and exchanges, ensuring timely and accurate completion.


• Maintain accurate records of customer interactions, transactions, and issues.


• Escalate complex issues to senior team members as needed.


• Collaborate with other departments to ensure efficient problem resolution.


• Identify and provide feedback on common customer concerns to improve service quality.

Skills, Knowledge and Expertise


Skills & Qualifications:

• Excellent verbal and written communication skills.


• Strong problem-solving and troubleshooting abilities.


• Ability to manage multiple tasks and prioritize effectively.


• Customer-focused with a passion for helping others.


• Detail-oriented with strong organizational skills.


• Proficiency in using customer support software and Microsoft Office Suite.


• Previous experience in customer service or support is preferred.

Benefits


Benefits:

• Competitive salary between $48,000 and $52,000 per year.


• Opportunities for professional growth and advancement within the company.


• Comprehensive training to help you succeed in your role.


• Health, dental, and vision insurance options.


• Paid time off and holidays.


• A supportive and collaborative work environment.