Support Services Coordinator

Position Details

Recruitment/Posting Title Support Services Coordinator
Job Category Staff & Executive - Administrative & Support
Department Registrar - Nwk
Overview Rutgers University- Newark (RU-N), an urban public research and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator (SSC) to join the Office of the Registrar. Operating under the guidance of the Assistant Registrar, the SSC will play a integral role within the processing team of the Office of the Registrar. As a member of the Office of the Registrar, this position will also be a member of the Division of Enrollment Services & Experience Team. The SSC will support various administrative functions within the Office of the Registrar and support a number of special academic programs and populations.

Posting Summary Rutgers University- Newark (RU-N) is seeking a Support Services Coordinator. Reporting to the Assistant Registrar, this position provides day-to-day support to the Office of the Registrar Staff as well as all constituents of the Newark Campus: Faculty, Staff, Deans, Students, Alumni and third parties. This position is a critical member of the Registrar Team, and participant of the Enrollment Services & Experience Team.

This position is responsible for and not limited to the following:

• Assists with all administrative/registration/record processing and communications via various mediums
• Meets regularly with the Registrar’s leadership team to assist in the strategic planning for projects, policy, and procedures
• Ensures accurate data entry and auditing as outlined in the office’s daily operations calendar
• Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback
• Proactively collects team and constituent feedback and prepares appropriate recommendations

Position Status Full Time
Daily Work Shift Day
Work Arrangement This position may be eligible for a hybrid work arrangement.

FLSA Nonexempt
Grade 04
Annual Minimum Salary 57356.00
Annual Mid Range Salary 71372.00
Annual Maximum Salary 85388.00
Standard Hours 37.50
Union Description URA-AFT Administrative
Payroll Designation PeopleSoft

Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP

Minimum Education and Experience

• Requires a Bachelor’s degree in a related field, or an equivalent combination of education and/or experience
• Minimum 2 years of experience working at a Registrar’s Office in a higher education setting.

Required Knowledge, Skills, and Abilities

• Excellent customer service, effective communication skills, and strong attention to detail.
• Must have proficient computer skills.
• Ability to work both independently and as a constructive, collaborative member of the EM team.

Preferred Qualifications

• Experience with student records and systems highly preferred.

Equipment Utilized

• Desktop and mobile computing devices.
• Microsoft Office software applications (Excel, Access, PowerPoint, Word).
• Email and Calendaring software.
• Virtual Communication software (Teams, Zoom, WebEx, etc.).
• Data Reporting software (e.g. Tableau)

Physical Demands and Work Environment

• Must be able to lift 25 lbs

Posting Number 24ST2836
Posting Open Date 12/24/2024

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season.